Customer Testimonials
We loved that we had someone help us pick out a bike that suits our needs. You have techs on hand to fix bikes and the friendly people that had patience with our request for a change in the color of the bike.
I love how every time I bring a bike in for service, they just grab it throw it up on the rack, and give me an accurate quote in 5 minutes. The staff is crazy friendly and always willing to help. They are the only bike shop I use and I rive by 2 others to get there!
Great Staff and Excellent Service
Deep product offerings, although skewed to the super premium now because of supply chain. Great knowledge of both bikes and more importantly, WHERE I CAN ENJOY THEM. I'm new to the area, but even if I wasn't, I feel like I could have gotten something out of the knowledge being shared with me.
The mechanics and the sales people have always been very conscientious and professional. I had an issue with one of my tubeless tires and it was repaired quickly and completely. I would recommend Eddy's to anybody either looking for a bike or need bike maintenance or repairs.
Chris took the time to understand what I was looking for in a pair of shoes, how I would use them and then we explored the different in stock options. He also offered to order in a pair if I liked a shoe that wasn't available in my size. That was well beyond what I would normally expect, "what size do you wear" ...
I was able to get the repair done while I waited.
Great customer service.
Great selection of bikes and accessories. Friendly, knowledgeable and professional staff. The team at Eddy’s make purchasing a bike an easy and fun experience.
Hayden Herman, our sales rep, was awesome! Can’t say enough about the fantastic service from him. Kudos to his knowledge and very friendly demeanor!!!
Knowledgeable, engaged staff.
Good equipment at a good price.
Decent selection, knowledgeable staff.
knowledgeable staff
Assistance with finding the right sized bike.
They ordered what i needed and called me a couple days later. Fast, efficient and excellent quality!
Got a needed adjustment while I waited.
Was treated very well.
Personal service and knowledgeable staff.
Bryon was very kind and informative.
I like your staff. They are knowledgeable and friendly. They have helped me many times.
The young man who helped me with my bike rack questions and new pedals was outstanding. He really went out of his way to help me.
Customer service most of all
Fast service
Fast, friendly, affordable service; convenient location.
I like that I’m able to change gears 4 ways, and the salesman made sure that my wife and I were happy.
Large variety of bikes n stock. Personnel very pleasant and take care of you quickly.
The staff is very helpful and the stock of gear allowed me to find what I needed for my repair projects.
I had an excellent experience at the Willoughby Hills store. Evan Seabeck was very patient and took the time to explain the different bikes to me and the advantages of each. He assisted me in finding the accessories I needed/wanted for my new bike and even scheduled service when he noticed a slight issue with my new bike. I will certainly be coming back to your store.
Great products and wonderful customer service!
Staff is always extremely knowledgeable, helpful, and friendly.