Customer Testimonials
very informative and pleasant to deal with
Very attentive and helpful service was great!
Professional, knowledgeable, and experienced employees.
Always excellent professional service at a fair price!
I was pleasantly surprised when I took in my bike with a flat tire. The technician took care of it while I waited. Saved me from having to drive another 1.25-hour round trip the next day. Thank you
The friendly and knowledgable people who make Eddy’s great like Bob at the Akron store. Always ready to help with sage advice!
My bike service was done in a timely manner.
Great staff! Knowledgeable, generous with their time, patient
Service was prompt and courteous.
I went to Eddy’s because my bike has Campy components. They were friendly and knowledgeable.
The only bike store I shop at. Expert staff. Impressive selection of bikes and gear. I always end up with the perfect fit and function. Highly recommended.
Very knowledgeable staff, great products, and good support!
The person who assisted me was very helpful and asked questions to make sure that I had what I needed. He also offered to help me if I needed to come back.
Fantastic people providing great customer experience and service! Plus strong selection of inventory for everyone
mechanic was very helpful and gave us his time to discuss options
Knowable staff
feel good about my choice. feel comfortable about the information i got to make my decision.
Josh sold me the Giant Trance e-mnt bike and did a great job with everything. Very thorough and accurate with the various details of this high end e-bike.
The customer service was more than we expected! Dante went over and above in fixing our grandsons bike. We are grateful to Dante and Eddy’s service making sure that our grandson will be safe when riding his bike.
Good
Great team, very knowledgeable and helpful.
Service tech Craig seems very knowledgeable. Drew managed a warranty item on or Trek ebikes so our broken fender was covered. Some of the sales people answering the phone or questions in the store could be trained better on customer service, professionalism and follow through with messages left with them.
Josh Moore was great in helping me pickup my first gravel bike.
This place is great and they have great quality bikes they build. I probably won’t go to any other shop. They are friendly and willing to help
Been buying bikes, tires, accessories etc for over 12 years. The people are great and so is the selection of everything I’ve ever needed. A quick drop in to have my tires checked recently after picking up something I have never seen before on the tires was taken care of quickly. Eddie’s in Rocky River is my go to local bike shop!
The store was laid out nicely and very clean. The staff was very friendly, knowledgeable and accommodating.
The young man who waited on me was excellent.Ibrought my bike in because my back brake was broken and front brake needed adjustment.I told attendant I really didn’t want to leave bike because I could still ride it but with caution.He said he could do it now and would be only 15 minutes wait. I told him if I could go to cafe he wouldn’t be pressured , I came back maybe 45 minutes later bike all fixed.I was very happy now I could ride without fear of crashing.He was into not there when I came back so I could thank him.
I also wanted to mention the gentleman with his dog when I came in.He was very friendly and he got my bike out of hatchback and wheeled into store. There was another very helpful person who wheeled my bike back to parking lot and into hatchback which I’m very grateful for as it’s a real effort for me to do it,
Quality parts & Zach is an awesome mechanic/technician.
My bike rides and looks great. The work was completed when promised.
The salesperson was very friendly and helpful