Customer Testimonials
Great availability, super friendly and helpful staff, laid back, low pressure vibes
Staff is very knowledgeable and helpful, especially Deb and Tibor.
Everything was great
Everyone was so helpful
Mirror for my Trek FX Sport 5
The people
Everyone here is amazing they are super informative and listen to what we are saying when we are explaining and asking
Sales associate took the time to show me how to attach and operate a bike rack.
Very honest. Was able to repair and reuse a few parts which resulted in a large credit back to me. They could have easily swapped out the parts and kept the money. I appreciate their efforts and integrity.
good advice, friendly, prompt service
The bikes we purchased were high quality. I loved that we were able to take them on a test ride before committing to them. Andrew was great!
Shoes. Deb was amazing. Very helpful and informative.
Very nice customer service.
Professional. Courteous.
I was at Eddys/Willoughby twice that day. First, driving, to get a new pair of fingerless bike gloves to replace the ratty ones from last summer & earlier. They had a nice selection of models & sizes & I was able to find a well-fitting one. Second on my bike, cold, to give my Trek a look over & adjust my gears & derailers. The mechanics did a great job - free, no big problems & I bought my bike there. I was off on a 40 mile ride with the bike performing perfectly. One thing I particularly like about this Eddy’s is the long term stability of the staff - I know them (not always by name) & they know me (likewise). Staff in both retail & the shop are professional & knowledgeable.
Bikes
Knowledgeable staff who dont push unneeded service needs
Eddy’s is where I bought my bike originally several years ago. I’ve always had great service and advice from them! I’m just a recreational rider, and don’t really do much maintenance of my own so I really appreciate that Eddys makes sure my bike is as safe as possible! Whether it’s tires, chain, gearing, etc.
I feel confident that the technicians do a thorough job.
Excellent customer service and product knowledge!
Josh did a great job working with my wife to get her into the right bike. A very good place to shop for a wide variety of bicycles!
Evan was great to work with! Very knowledgeable and very helpful! Nice young man! Good products and good inventory to choose from.
We have bought 6 bikes from this store. We are looking to upgrade are sons.
Great location and Great service
The people
Eddy's is amazing! The staff is so knowledgeable and helpful, not to mention so friendly! I won't go anywhere else and tell all of my friends the same!
The guys at Eddy's are the best! Especially Esteban
I asked for a whole bunch of service work to be done on an older bike. Eddy’s did everything I asked- and performed the work to my expectations. It is as simple as that.
Great, very fast service.
Good product and great customer service
Great service and super friendly and approachable team. Only complaint is that the service was very expensive for what it entailed, so I'm unlikely to do that specific thing again.