Customer Testimonials
Matt does a great job with the store.
They have Century employees that are very knowledgeable and helpful with touring bikes and equipment. Not a lot of shops that have that.
You help your customers.
The service department staff are exceptional in all aspects of knowledge, ability and customer relations. I could not have been happier with my experience.
Very nice people tat will take the time and show you everything about their bikes.
Huge quality selection of all things cycling! I got my new bike special order. Giant Defy 2! Awesome bike! Eddie's put everything together, all my accessories on it, and even gave me a small fitting!
What I like most about Eddy’s in Willoughby Hills is the excellent customer service. I’m always greeted by the front desk walking in and how I can be helped. I’ve had all my bike issues solved by their very talented, experienced mechanics. I lost count how many times Zac has helped me over the years. Derek, Josh, Tyler, and Steven have helped me many times as well. I appreciate all their help. The most trustworthy and helpful bike shop out there!
Great customer support and service .
Great selections and knowledgeable staff with speedy service
Very knowledgeable staff
The worker helped answer alllllll of our questions. He was very patient with us and we felt confident in our choices.
Great service and knowledgeable employees
Service techs are always friendly, helpful and professional
Knowledgeable and helpful staff
They’re always fast, courteous. Great customer service!
Excellent service
Staff listens so person gets the bike they want and need.
All staff are pleasant and helpful.
Lots of variety in bikes and additional items.
No public sharing of above
Great business to buy from! They are very honest and give you the information you need to make a good purchase and keep you pointed in the right direction. The service side is great as well. They do the repairs right the first time and they do the work in a reasonable time. This is the only place I will go to buy a bike or take my bike to be serviced!
The friendliness of staff and willingness to show me and walk me through the work they did on my bike! I highly recommend to anyone who is looking for a bike or some regular (or irregular) service!
Friendly service. Bojangles in the store is an added treasure!
disappointed you could not remove the seat post.... but I understand your reluctance...
Rented E bikes….it was so fun! My daughter and I had great time. Bike shop made it so easy!! And they were great with info where to bike and super friendly!!
Your service is outstanding! You went above and beyond with your service!! You turned a bad situation into a positive by fixing my flat even though I know it wasn’t easy to fix!! I already recommended you to my family and friends! Thank you very much!!!
So friendly and knowledgeable
Manager was great!!!
dealing with eddys for 25 years no place better
Good customer service & very knowledgeable
Everyone was really helpful and nice! Great deal on a pre-owned bike as well! We appreciate it!!!
quality technicians
Awesome experience. Friendly, helpful and knowledgeable staff. Fun environment.
No problems just a simple tube replacement.