based on 4799 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and knowledgeable staff.
Friendly advice and service!
Promptness. Friendliness. Communication.
The mechanics are always willing to explain - and timely with the solutions
Great service from the staff!
Always willing to go the extra mile.
Reliable, quality
Always friendly, helpful and eager to help you get the best ride for you.
Super friendly and knowledgeable. Customize on request.
Great service, quick and professional repairs.
Bought my bike there and always get superb service when I need something fixed. Highly recommend.
Good mechanics- they know what they are doing
Amazing products and amazing attention and flexibility from Justine and Charlie. Hope to shop there again soon.
Fantastic service, going out of their way to make sure my derailleurs, rack, grips, handlebars were in good, safe, working order. Also recommended some great tools and overall service prices were very reasonable.
Super friendly and helpful staff. I ask them a bunch of questions and they’re always patient and helpful. My bike always feels great after they tune it up.
I had a pedal break off while riding and the bike mechanic was fantastic, and he got me back on the bike quickly with new pedals.
Clare was a big help. Efficient, knowledgeable and a real pro!
Super helpful and thorough. Chad and Noah helped me pick my bike, get comfortable with clips and on my way
Great people - friendly, responsive, earnest, candid, quick, cost-effective service
Extremely friendly and helpful staff, fast and quality servicing!
I came in with my bike at 5:50 on a Saturday evening, and the repair guy said no problem and he fixed my flat tire by 6, which was closing time.
Great commutation and experience
Friendly people
Very quick and nice as always
Friendly, good advice, quick service, nice selection
The staff were very nice and helpful.
The staff at the store assist with finding what you need. If its not in the store they will check online to find the best fit.
quality, understanding, knowledge, take care and rapidity and pleasure to speak with. Some other people in bicycle industry are so rude and frustrating ... like if they forget bicycle must stay a pleasure
The service department was excellent as always!
Everyone in the BK office was friendly, insightful, and willing to help or share knowledge about the intricacies of the biking world. Thanks for being friendly neighborhood professionals!
Chad was so nice and helpful. Would come back just for the kindness.