based on 4799 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable Mechanics
The staff were extremely helpful and nice.
My go-to bike repair shop in Park Slope!
Fast and efficient
Everything.
Love your store. Matt is so helpful!!!
Great service- fast and friendly. I'll definitely come back- this is the best bike shop around.
it was good
Above and beyond friendly and helpful.
Really appreciated the person who helped me today! Found a great bike that suited my needs!
Super fast service
Great communication, and top notch service.
Really happy to have found this store.
the mechanics were incredible! thank you!
I was misquoted on a tune up by someone in store after describing my situation in detail ($99 vs $150), I brought my bike down on that quote, and was not informed there would be a fixed fee for the inspection.
So friendly and easy to deal with! Very grateful for their help and transparent pricing!!
Great service. Friendly staff.
Great staff and service!
Friendly and competent service
Bicycle Habitat was great to work with. Super friendly staff!
Efficient, friendly, and clear-communicating service.
Late 2025 when we visited twice for my 12 year old to test ride (and eventually buy) a bike, we were super pleased with the patient & helpful sales service and with help fitting (stem) the new bike for her.
I swung by yesterday for a repair which needed a replacement crank arm, and also asked to adjust the shifting to eliminate or minimize chain rub, and was wowed by how quickly a mechanic was able to get to me and then finish both tasks. Couldn't have been in the shop more than 10 minutes, including explaining my issues to the register person and waiting for the mechanic to free up, before everything was done.
Thanks for the rental. Everything was great
Service was prompt and efficient
I purchaced a Trek from the Vanderbilt location, and the staff was knowledgable, helpful, and not at all pushy or aggresssive.
I can’t believe how awesome my bike feels after they changed my broken crank setup. They had previously repaired my front fork connection but this time I asked if they “could make my bike more sexy” and they hit the nail on the head with two new tire’s and a 165mm crank setup. As soon as I left the bike shop on fifth Avenue I heard a woman whistle at me like it was a construction site and I was a sweet piece of tush. Only downside is every time I ride my bike people treat me like a piece of USDA beefcake but I’m a human being. Thank you so much bicycle habitat. I might ask them to turn the sexy down a notch when I go back to change my rear sprocket and chain.
I appreciate Bicycle Habitat primarily because I can rely on their service and the knowledgeable staff who are experts in everything related to bikes.
The staff, really
Wide range of offerings, friendly checkout desk staff. The person who completed my purchase (a new helmet) was very helpful in advising me about options and features of the helmet.
Great place!
Always helpful, approachable and so knowledgeable!
Professional
Courteous
Knowledgeable
Timely
Fairly priced