What our customers think of us!

Very knowledgeable and helpful staff! Will definitely be back.

Had a great bike fit from fitter, Matt! Very thorough, patient, and provided last minute scheduling + flexibility.

Thank you bicycle habitat . Awesome place . Friendly knowledgeable place . A+++
Also shout out to Mike Pelletier awesome technician

The pickup was seamless. I was in and out within 5 minutes. With parking being difficult to find, the quick transaction definitely helped.

Very friendly and competent service ! The mechanic was able to pinpoint the problem on my bike ( I bought my Bike there 3 years ago ) and do the repair while I waited . Thank you all so much !

Staff is always very helpful, informative.

Very friendly and personal attention, and good selection of bikes.

Great service

Personal, kind, went the extra mile to help me.

Picking up the bike I ordered was a pleasure. Everyone who works in the Park Slope location is friendly, knowledgeable, and professional.

They very friendly

Purchases a relatively expensive bike from BH. They were super helpful all the way through the process. The ordering, waiting (interminable) notifications, fitting out bike, test riding, and generally prompt, efficient, knowledgeable and always friendly. Very satisfied and highly recommend!!

Always friendly, always polite, always helpful.

Service is friendly, fast and always done well!

Great selection of bikes and customer service was very pleasant and helpful.

I came over to buy a helmet from my grandson. I was welcomed by a salesperson who informed me I would need the head measurements. When I went back I was guided through the best options and they ordered the helmet for me. It arrived in 2 days and all is perfect

I think Eric went above and beyond in terms of communication with me and laying out the options I had to fix my bike's shifters.

I’ve purchased two gift cards for my nephew who lives in Brooklyn and the process as well as the customer service have been fantastic. And he loves the shop.

Great service on installing a new rear light on my bicycle to go with my front wheel dynamo.

You are a verified Canyon shop and do great work

Brian was super helpful getting me setup. The store was well stocked and everyone was friendly

I called and asked about padded bike seat covers. There were none in sock but the woman I spoke with took my name and number and promised to call me when they came in, which she did and told me she had set aside a couple with my name on them. I didn't get back for two days and called to see if they were still there and said I could not get up to the store for a couple more days. Fellow I spoke with said the seat covers were set aside with my name. So, I came up on Thursday, Dec. 11, and they were there with my name.
My transaction was small but the service was great.

Staff are helpful; they explain things clearly, in advance, and make sure you know what is going on. They are very knowledgeable and they don't "talk down" to basic bike riders.

I got a quick tune-up, and when I left I asked if there's anything I should look out for. You guys said no. After I biked 1.5 miles mostly the next morning, my chain BROKE. It's a new bike. It shouldn't have broken.

I think the staff was kind and knowledgeable, however I was given an estimate of cost that was not close to the actual cost in the end, and ended up being a price I really couldn’t afford. This was really disappointing and I will not be returning as an accurate estimate is very important to me. I also understand as a consumer I need to move forward and be more direct about what I’m willing to pay.

This is a store always around for my bicycle needs, before for many years in Lafayette street, now on 7 ave, when you on business for decades there is a reason.
Professional
Experience
Customer service

I appreciate the attention from staff - despite the shop being busy and buzzing with activity- and I like the kindness of staff on top of that.

Thanks for assembling my new bike so beautifully. Sincerely, First name removed

I appreciated so much the interaction I had yesterday with a nice tall young man -- who really went out of his way, on the phone, and then in person to address the need presented in my particular situation, where there were a few different possible ways forward. He thought about what was best for me, and in a way that did not aim to spin the situation to his own (or the store's advantage) -- I appreciated the care and integrity in his manner.

The team is extremely knowledgeable and friendly. They helped us build a bike from scratch it was so much fun!