based on 3078 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
you did a terrible repair job. Chain fell off immediately. It needed a link taken out which we talked about and you didn't do. I'm not coming back.
Ordered a Canyon Aeroad and had it delivered to Bicycle Habitat. Called them before it was delivered since I had some questions, wanted to install the upgraded aero bars, and some general fit advice. Michael was extremely helpful throughout the entire process both on the phone and in person. They also were able to wax the chain while I waited so I'm ready to go for the beginning of the season. Highly recommend going here for bike builds or just general maintenance. Everyone else in store was extremely friendly and personable as well. I have a LBS a lot closer to where I live but I'm considering going out of my way to make this place my new go to shop.
Great staff and excellent service. Quick and reliable. They've saved my bike on a few occasions. Community over profit margins.
I went in to fix a flat and was immediately looked after and provided good service. All of the employees were super helpful and friendly. Thank you!
A real neighborhood feel -- they are so helpful and remember you as a customer.
Helpful and friendly
Full transparency, they’ll give you best advice to take care of any issues, super quick fix up as well
Great service, Justine is fantastic!
Knowledgeable and friendly staff who explain what needs to be fixed with an eye for detail!
They have top serve and quality even though they are a little more than the off the beaten mom and pop bike shops. They seem to be honest and very experienced with bicycle parts, life span etc... I originally left them but went back due to their unsurpassed experience and services, honesty and desire to please. Thank You Bicycle Habitat!
Incredibly knowledgeable, friendly, and helpful employees!
Easy, Convenient, Kind, Nice atmosphere
My go to bike shop, always do a great job
Love shopping at a local bike store!
The people in the store are so knowledgeable and helpful. It was a pleasure meeting them and doing business there. I highly recommend them.
Nice guys. Very patient and willing to spend some time reviewing and trying out different bike options.
Super friendly!
friendly and helpful service. Good quality products and well stocked
The staff are professional and always very nice. They know what they’re doing and they describe the work needed and the process clearly and I don’t feel like I’m being up sold.
fantastic customer service as well as products
I always bring my bikes to Bicycle Habitat on Vanderbilt. Tim and his crew always treat me well. They solve problem I have on bikes and never try to oversell me. They actually like a challenge. I continue to recommend them to others in the neighborhood.
Quick and responsive services and followup with maintenance of their bikes post sales.
The service was fast and excellent.
Knowledgeable friendly service. Quickly handled.
Smart, patient, businesslike
Anytime I stop in with a bike issue, they get it repaired in a snap!
Quick and easy service
Staff is friendly & store is well-run. Because of the volume the shop deals with, often feels a bit less of a personal touch and prioritizing efficiency over things that feel like a local bike shop (relative to some of the others in the area, not a hypothetical perfect shop). As such, I would be more likely to walk-in for accessories than to buy a bike/obtain service
Service & advice are always top-notch. Justine & crew are cordial & attentive. Two thumbs up.
Overall helpfulness was medium-plus, I would say. One employee was much friendlier and forthcoming with her advice and assistance. Another woman helped me zero in on a helmet very helpfully. The men in the shop, in both sales and service, were fine but more taciturn and not as proactive with help and advice.