based on 3214 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They listened to my bicycle concerns and fixed the problem promptly. Fair pricing. What more can you ask for?
I felt rushed out the store while picking up a bike purchased off the specialized website. Even when I purchased a $350 lock for it. I didnt not receive the extra springs that came with my bike and would have loved to know that there was no sealant added to my tubeless tires.
I also noticed the tires did not seem to be at the full psi but I wasn't sure if I was wrong or not, still felt like there was no time for anyone to answer my questions.
After riding back home to Brooklyn, the following morning I had a flat. I would of loved some sort of courtesy being the owner of a brand new $2500 bike to ask some questions and not be rushed out.
Very professional service. Work was done earlier than expected.
Excellent customer service! Thank you
EVERYONE IN THE ESTABLISHMENT WAS NOTHING SHORT OF AMAZING
Perfect Service as always
People are always super friendly, helpful, and enthusiastic, without the snobby attitude you sometimes get at bike shops.
Wesley was very patient and informative and helped us a great deal.
Michael was great. So informative and friendly
Love the bike selection - got a new Surly and it’s amazing. Staff was also super helpful - Jim offered assistance right away and walked me through everything - felt like I was in great hands!
Team was knowledgeable, responsive, and extremely helpful.
Very helpful staff!
Basket consultation was very helpful. Install was very quick. I really appreciated the discussion of different options for the basket and the thoughtful way the mechanic discussed various options, ideas, potential issues, etc. Execution of plan and install of basket was good workmanship. Price was reasonable. Great experience overall - many thanks.
Not much it was just a little disorganized
The support that I received from the workers there was great!
They were also well-informed and professional.
The set-up on my new bike was done on the same day of purchase!
Good location, friendly and professional staff
Friendly and kind staff in the shop, very quick work, and went over and above to help me, give me advice on gravel areas, and take great care of my bike. Thank you!!!
Service was great. Salesperson Chad was very knowledgeable. Fast and efficient, no-nonsense transaction. Would highly recommend Bicycle Habitat Prospect location.
matt was amazing! i think my bike fit is going to make me fall in love with cycling agai
Been going to this shop for years. Matt Justine and the team are always helpful and make me feel important. Even for small things. But the big issues are always problem solved.
Love this shop
Very happy with the purchase i made for my son. The team was so helpful and knowledgeable. There was no pressure to buy but they made that choice so easy.
I went for a full tune up. They did an excellent job on my very dirty bike and the turn around time was very quick. The staff is friendly and helpful.
Thank you Bicycle Habitat!
The time spent and information provided were outstanding. We even called the manufacturer and got a response on installing a child seat. I want to thank you for spending the time and helping me
The services you guys provide have always been top notch and the folks who do it have always been great to speak to. I never once feel dumb for asking a question - y'all treat me like a person! And the prices are really good too. I can't thank you guys enough for your help!
Highly knowledgeable, super friendly.
You were very helpful and knowledgeable. Went out of your way to get the information needed. I would definitely recommend you to everyone
Thank you so much for helping me get a new bike chain on my weird bike! and also for kindly tightening my brakes and rack — so kind to pay attention to and throw in the little things like that!!!
Great customer service and high quality bicycles- what's not to love?
Matt is super helpful and knowledgable.
Helpful friendly service when I came in to pick up my Canyon bike newly assembled. Kate in particular was super friendly, answered all my questions, and helped me find some gear I needed for the new bike. I’ll be back to help my bf get his gear together for summer riding!