based on 3214 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service is clear, honest, presents options, pleasant, timely.
Everyone was kind and knowledgeable, and the fix on my bike happened very quickly!
Thank you.
Adam was super helpful; he made buying the kids’ new helmets easy and fun.
Great bike selection really helpful and patient staff. Got a great bike.
Eric did a fabulous job taking care of my bike. Above and beyond
Knowledgeable and friendly staff and their work is fast!
Bicycle Habitat employees actually ride and build bikes.
They are patient with explanations and give decent recommendations.
Although I miss my Manhattan BH, the Pork Slop one is great
I’m very appreciative of Adam’s thoroughness when fixing and explaining issues related to my bike. I never feel talked down to and I always leave the store learning something new. Chad is also incredibly helpful and a joy to chat with. The team at the Vanderbilt location is the primary reason that I frequent this bike shop even if it’s out of my way compared to others.
Staff were extremely courteous and the pricing for the repair work was really reasonable.
great!!!
Good service
Professional customer service 👌 five stars. I brought a bike for my daughter guys at bicycle habitat very polite. Both Spanish guys were very professional. I definitely recommend to shop at bicycle habitat
Great service and easy to work with
Love you guys - thanks!
Everyone in the store is very knowledgeable and helpful!
Excellent work as usual, The bike rides like new.
Thank you for your expertise and skill
Bicycle Habitat is the best bike shop in the city.
I trust Matt to always take care of my bike. He treats it as if it's his own.
Prompt and expert repair. Thank you.
Near by
I have found the repair and retail sales staff nice and helpful
Friendly and knowledgeable staff and a great variety of products!
High quality kids' bikes! I've been shopping at BH since I was a teenager in the Soho of the late 1980s.
Nothing at all! Great customer service.
Bought my Marin Muirwoods in 2004. I use it for my grocery shopping. I like your 5th Ave. store’s on-the-spot repairs. The staff are very knowledgeable and helpful.
Dropped off bike. Could have got my chain replaced right there, but they let me pick it up the next day since I had something to get to.
I go to Bicycle Habitat on Vanderbilt for all my servicing, and have never been disappointed. Tim and Eric are fantastic with my bikes.
Repair shop is hyper-competent and speedy, excellent.
I don't live in NY. Your store was recommended to me as a good place for bike care for someone who does live in NY.
I was lucky to have my phone call answered by Eduardo and he was fantastic. Knowledgeable, informative about all products and the reason I bought the bike through them.
I brought in my bike to have the rear fender realigned. It turned out the fender had come unplugged from one of its sockets (something that happens with some frequency, and I overlooked before bringing it in). This was figured out while I stood in the doorway; while I'd understand your shop "having" to charge me the $5 fee to even take a look, I was charged an additional $15 for this!! I also asked to have my headset tightened, which I was charged $25 (!!!!!) for. Most shops have done this for nothing when I'm paying for some other service. While I understand any bike shop's need to survive, this is the WORST way to create customer loyalty.
I feel grossly overcharged and nickel & dimed.