based on 3053 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great, fast service - love a local bike shop!
Nothing specific. There wasn’t anything particularly excellent or great about the service. That’s the only reason I gave it a 7.
Matt was super helpful. He was so knowledgeable and spent time with me discussing which tires I should get. I needed a lot of work done on my bike, and also I wanted a particular set of tires (Lol. I guess I'm picky). Not a big deal. Matt ordered them and my bike was like new 2 days later. Great job!
Great sales reps, know their stuff, and sell with a smile
Our family decided to get a cargo bike but didn't know which type. Bicycle Habitat helped me try out two bikes that interested me. They very helpfully built them so I could try them with both our kids in tow, adding monkey bars and a Thule seat for the younger one. Everyone at BH that I talked to was very helpful and knowledgeable.
Extremely customer orientated and great service
Fast and expert help
Helpful staff. Didn’t have what I needed but were more than happy to order. Felt welcomed.
every time i go there is one sales guy who is like... i don't think we can do that.
and then we talk to the mechanic and the mechanic is like, yeah, we can do that.
bro is so negative it makes me not want to go to BH, even though you guys have everything.
Came in to get my flat on my electric scooter fixed. They were so nice and fixed it within a couple of hours, same day!! Fab!
Everyone is so nice and helpful! I bought a bike online and it was ready for pickup in less than 24 hours.
Efficient, professional service,
Sticker shock on the cost.
Great friendly and knowledgeable staff. My bike was in disrepair and neglected for many years and they were able to take care of all my bike needs. Thanks
The mechanic was awesome, super fast, and very clear. Thank you.
Quick and attentive service. Professional and experienced. Definitely will go back!
I always get quality service from this shop.
The staff was incredibly helpful, knowledgeable, and personable! They helped me to get back on the road!
The person I talked to took the time to explain the details of chain lubrication and we discussed several different lubes. I thought I knew all about this subject, but learned a little more from him.
Top flight sales and service. Best in NYC. Charlie, Matt, Anthony and the rest of the team are fantastic.
Friendly helpful sales reps, and right near me too!
Very helpful staff, Brian found just what our two sons needed in a used bike
I was surprised that you charged to install pinheads.
One of the foot cages I bought fell off on my first ride
the inner tube I bought wasn't in the saddle back when I picked up my bike.
So while I felt good when I left the store, I'm less happy now.
Repair shop was great. I called before dropping off my bike for basic tune up around 5:30 to ask if I would likely have to keep it overnight or could get it back the same evening. The person answering said it depends how busy they are but wouldn’t go check how busy they actually were. When I got there the repair guys made it seem like they always keep bikes overnight for tune-ups. Should have more coordination between repair shop and main number.
Terrific fast and friendly service plus they delivered my bike to Hoboken.
It’s a great bike shop.
Welcoming staff, fast work that's done well.
Prompt service.
Fast good service. Reasonable price.
I dealt with three people – two (young man and older man) were very nice and very helpful; one (young man with glasses) was extremely rude and tried to double-charge me. He should not be working in the front of the store.
Good selection and great customer service