based on 4635 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Make a dressing room. Trying on garments in a tiny bathroom is not good. You BH is an excellent resource for the biking community. It was difficult to try on biking shorts. The saleswoman who helped me was super. I would recommend your shop to everyone, but I did want you to know there is room for improvement.
The guys we're very helpful in my partner test riding a bike and checking out other possibilities. They even suggested we take a walk to the Trek store to see a model BH didn't have in stock. We did and went back to BH to ask for you to order another Trek to test ride which was not problem. Thanks BH!
skilled friendly professional technician
closed door policy makes it feel rushed and less intimate. my mechanic was great but when you are on the sidewalk it isn't the same vibe of being able to have the time to talk through options and develop trust.
Everyone was super helpful and friendly
Eric and Tim are 2 of the best in Brooklyn.
I brought my bike, a 5200 Trek that is 17 years old, in for a tune up. The mechanic, Mike, spotted cracks in the front fork and the rear wheel. Because of the age of my bike an identical fork to the one I had was impossible to get. Mike found a replacement at a good price that comes very close to matching the original. Once the parts arrived the work was done quickly. I'm glad he noticed the flaws in the fork and wheel because who knows what could have happened.
I appreciate that there is someone who always greets you when you come in and is ready and willing to check your bike. The repairs are always done well and turnaround times are very fast. Bravo!
They had a specific bike in stock that was hard to find elsewhere and they honored the reduced price even though the price had gone up on other channels. I spoke on the phone with multiple people from bicycle habitat and they were all very nice and pleasant to deal with. Would definitely return for future cycling needs.
Friendly service, always available.
I have always received excellent service. I was given honest feedback regarding a wheel I recently brought in. The mechanic could have tried to partially fix the problem and charged for the service but instead he showed me that there were bigger issues. He directed me to contact an authorized dealer for that bike. This meant going to a different business but the new wheel is on order. And I appreciate that I was respected as having knowledge about bikes - i.e. no “mansplaining”.
Knowledgeable, efficient and reasonably priced. I will recommend and return in the future.
Tim was great!
I was seen immediately and all my repair needs were taken care off within the hour.
Friendly and fast work
The sales people and mechanics are always really helpful. John helped me get set up with SPD pedals and MTB shoes and have me great tips to get started clipping in. Thanks to his advice I had a successful practice session yesterday. I’m also really please with the service / tuneups I’ve had to my bike there - always prompt and helpful. Everyone takes time to answer my questions without me ever feeling like my basic bike questions are silly.
Great service, quick and efficient
U good
the people who work there are great! excellent service
The work to my bike was done quickly and efficiently!
i like the guys, Matt and Kyle!
Great service -- fast and high quality plus great communication. Thank you.
The customer service is amazing every time. I wouldn't even consider shopping anywhere else.
David was a big help. Everyone there is really friendly and knowledgeable.. Loving my FX4!
Such friendly and helpful service.
Friendly and timely customer service. Mechanics was friendly and offered suggestions to keep bike in good shape. He even helped when the chain slipped off when I was outside the shop.
Friendly, informative and fast service.
I spent over $200 on a tune up for my bike and still one of my front gears doesn’t work! Why don’t your mechanics check their work? Now I have to go back to your shop again to have this fixed.
Service could be better
Prices could be lower
Responsive and willing to help with installing a new bike seat