based on 2956 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service and advice as well as friendly. Even though I am in Queens, you are my go to bike store whenever I need anything for my bike
How willing you are to help me on the spot as a local shop since I work on my bike all day. Much appreciated 🤟🏽
Friendly and professional service.
This is the bike shop I refer to anyone needing to purchase a new bike or for legitimate repairs.
Great service!
The employees really get to know their customers and help out every why they can. I find them honest and very helpful
Super helpful ! Really appreciate all the help- my son was so bummed when his pedal Go-Kart (main gift from Santa) seemed to break, but you guys sorted it out with no problem. Thank you
Great mechanics. Get the job done, every time.
I brought my bike in for a tune up and it came back looking great! It's clean, shiny, and rides so smoothly now. Thanks!
greatservicenicecleanstore
They are this shiiiiit!
Staff is always very attentive and helpful without being overbearing. They’re knowledgeable and kind.
Thank you for the great work on my bike, and also for taking the time to explain what you did (and answer my questions) when I came to pick it up!
Had bike serviced, new cassette with a lower gear in the back, inspected crank for shimano recall and new chain and bars wrapped. Done very timely, bike running great. Great experiece, as always.
Fast, friendly and deeply knowledgeable.
Just straight forward and to the point. I like how I’m treated
Knowledgeable staff, quality merchandise
Best service and staff
My bike was damaged while parked at my workplace by equipment being driven by another employee. It required several different repairs to the rim, tire, rear derailleur, etc. At the same time, I had some other work done unrelated to the accident. The person at the store took the time to explain everything that had to be done and to make two separate receipts so that the accident damage could be reimbursed, and even included a note on the receipt for my employer explaining the damage and why each element of the work and parts replacement was required. It was all done with friendly courtesy, and the work was completed by the next day!
Mechanic did a great job. Takes me through it clearly and fixed the back wheel so I didn’t have to replace ir
I walked right in with broken bike and was immediately taken care. Knowledgable repair staff.
Mechanics are knowledgeable and trustworthy.
I came to the store with a flat tire and it was closed. But the gentleman inside let me in and fixed my problem. He was very kind.
Professional knowledge.
Fast, friendly help with tubeless tire issue at the 23rd St location
I have always had good experience with the Park Slope store. I had my bike serviced, purchased items, both online and in-store.
Staff are helpful and respectful.
Bicycle Habitat Chelsea
They helped get me back on my bike quickly!
Felt like I was looked down on for not knowing as much about bikes as the guy there. A little more humility and kindness would be nice. But otherwise was friendly and very helpful.
Service was very helpful and appreciating
Fast. Helpful. Kind.