based on 2811 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Best support I've ever gotten from a local shop. A story from at least a decade ago: I went to a competitor to see if they could tell me how to route a cable on a frame with internal cabling. Competitor would not offer any help, they just told me I needed to bring it in.
The opposite was the case with Bicycle Habitat. I called the Soho shop and was told: sure, swing by the shop later and you can talk to a mechanic, who carefully explained how to do it and what to avoid. Super helpful and locked me into Habitat!!
Manager and crew really were awesome, they help me get the model of the bike I wanted as well as gave me recommendations and tweaked the bike for me to get started on it. Thanks!
Taylor is unpleasant to work with. I took my business elsewhere. He didn’t seem very interested in landing a $3,000 purchase, and I was very happy to give another bike shop my money.
The service person was super helpful and so were the sales people. Friendly, knowledgeable and prompt. Thank you!!!
Mike was great. Something was wrong with my bike lock holder and brakes. He did a great job.
Staff was very friendly, great location, and great service. They gave me confidence they knew what they were doing and they had a fast turnaround.
Sales staff are extremely friendly and knowledgeable(especially Ari-not sure of spelling, she was fantastic). I felt very comfortable asking questions, which were answered with no problem. I also like that the store keeps a range of items in the store at different prices, allowing the customer more options.
And they support Transportation Alternatives.
Thanks! Will come again
My work order was completed ASAP and the work was good.
Great fast service and friendly too!
Communication, as to, when orders will Arrive.
Over all, Great service! 😎
They are top notch. The crew at B.H. are exemplary. Every facet is covered and explained.
The gents in the service dept are TOP NOTCH! I came in with a hidden crack on my wheel, and they were able to get me on the road again with minimal fuss...all while working within my TINY budget.
They're creative problem solvers, and I would never hesitate to bring my bike to them for whatever it may need.
A+!
Everybody who works with you is just great. Really takes the time to talk and help me find what I'm looking for.
Smart and helpful staff
Friendly service, resolved a tricky issue (relating to the bike's original assembly) with aplomb.
Don't tell anybody that Bike Habitat on Vanderbilt is a gem of a bike shop. The entire staff there is super friendly and professional! You won't find a sign on this shop. It is our little secret.
Excellent quality service and availability.
Great selection and service
Good product exactly what I needed
nice friendly staff
The people
friendly staff, did not overcharge
Very friendly staff and good, reliable repairs.
Very very helpful service. Really didn’t know what we were doing or looking for and the sales clerk went above and beyond to both answer questions and give advice when we didn’t know what questions to ask.
Friendly and knowledgeable staff
The staff in incredibly knowledgeable and friendly. They never rush you and help you find what you are looking for.
Brought my bike in for a tue-up and a new seat. Everyone I spoke to knew what they were talking about and the atmosphere was relaxed.
Timely service, friendly staff. Much appreciated!
Knowledgeable staff
Lovely folks. Took the time to assure me I had the right product. Will return for sure!
Excellent service, employee Taylor took his time and answered my questions, helped me set up my bike. Can't thank everyone enough