What our customers think of us!

Labour was very expensive... I spent total $160 for maintenance, change of tubes for both tired and to reconnect the front brake cables

this is 25% the cost of my bike brand new

and for sure w $160 u can buy a vintage or used bike on Craigslist

Everyone is very helpful and goes above and beyond.

I use Bicycle Habitat for repairs. They are fast and reliable. Highly recommended.

Friendly, helpful quick service, and nice to not have any "attitude" toward my old 'beater' bike which is very well used and lives on the street. I came back for follow up after a tune and service was excellent.

First name removed

can use first name if you like

Great customer service

Prices unclear over phone vs. in person - overcharged significantly

Fast friendly service always.

Knowledgeable staff, and thoughtful advice

I recently traveled overseas, I am a Latin from El Salvador (Central America), and purchased a bike from you guys, delivery was on time but some attitudes and situations from the store manager weren’t the best.

1. I took cash to not have a risk from a purchase from my credit card. So I had $4,000 ( in $20 bill ). Apparently they were upset about it, probably because they checked every single bill from being counterfeit. I think that is normal but felt I was discriminated from being a Latino and paying that amount in cash.

2. The store charged me $140 in “labor” for a bike that I expressed I would needed in the box for travel. And bike wasn’t even put together since today I came home and took it out from the box it has all his wrapping intact.

3. I politely asked if they could deliver it to the hotel (Sheraton 228 duffield St.) I was Friday the 4th before noon but manager said dolly was in other shop and couldn’t deliver it, and that Saturday 5 would be to busy to deliver it to me also. So basically my options were riding Subway with a brand new bike in a box, but ended up asking for an UberXL, from outside the shop

4. While they were verifying each $20 bill I took a look around the shop to see what you had so probably I could buy something else, but it seems the workers didn’t trust me ( except Adam, he was the only polite and nice person around and a girl I don’t know her name ). Only thing I could buy was a crankbrothers pedals.
They made me felt like if I was going to steal something from there.
That’s why I ended up asking for an Uber outside the shop.

Thanks, I hope someone read this and can have better manners with customers. Shop is pretty nice

Sincerely,
First name removed D.

More sitting areas to wait, but staff was super nice, mostly knowledgeable and really nice!!!

Great, friendly customer service. No snobby bike culture attitude.

Clear e statement and helpfulness by the mechanic

Super friendly. Great advice. Good selection of items. Honestly though, it’s the service and advice that keeps me coming back and buying stuff from there (in fact I prioritize buying items from there unless it’s absolutely unavailable). I feel like the staff care about giving you the right advice for your situation as opposed to just pushing product.

Elvis is friendly and is able to answer our questions about changing a tire.

Adam was very patient and knowledgeable. He helped me choose a perfect bike

Chadd took the time to help me pick out my ideal bike.

Lead older repair guy could be nicer to companies.

Fast service, great repairs, professional and friendly.

Service is just unbelievable. David was patient, helpful and courteous with my inquiry 3 years after purchase of my bike.
This is the only place to by a bike!

Yesterday, we were charged $60 to remove the squeaks from two Trek bikes we bought from you in July 2022 and have barely used. That adjustment should have been made for free. They have been squeaking from the outset. I had brought one in last September 2022 and the adjustment they made then never got rid of the squeak. Either the product you sold was defective or the assembley was not good. There should not be squeaking breaks on little-used bikes that were almost brand new.

I was ready to buy a bike but the salesperson's demeanor and conduct toward me put me off

Helpful staff who showed me similar hybrid bikes for the type of cycling I wanted to do. Did not try to upsell, bike arrived in less than a week. Friendly staff.

Always very helpful 😊😊

friendly, helpful and knowledgeable staff. I bought a bike rack and paid to have it put on my car. The person who assisted me did the work quickly and with care and explained everything clearly to me about how to operate it as he did the work. I also took my bike there for a tune up which was done efficiently. The staff there is great!

I stopped into the Park Slope location during a ride because I badly needed a new saddle. Miles was so helpful and accommodating. The mechanic popped the new seat on and I was back on my way. They had the exact one in stock that I had been eyeing online, so it was perfect.

Very helpful staff.
Expert repairs-and if there is a problem after a repair, no arguments about making it right.

This was the first time I’ve used your shop for bike repairs and it was great. Fast and the repairs are holding up great.

Received great assistance in finding a lock for my e-scooter. The customer service went beyond usual norms.

You service is fast and helpful

Great and knowledgeable customer service