based on 2810 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional and timely service!
Friendly, relaxed, transparent, knowledgeable.
Top notch employees.
Excellent service - fast, reasonably priced, and super friendly staff.
Great customer service.
Excellent service all around - helpful and friendly staff, quick efficient service. I went to get a tune-up and a brake pad replaced, and the tune-up was free of charge as I had purchased the bike at the store. They were able to do it the same day. Thank you so much!
Your workers are SO helpful!
I was there for a fixed spoke. They did a great job with a reasonable price!
Amazing Service
The bike techs at your store were super helpful both in explaining everything clearly and offering options. It was clear that my bicycle desperately needed some major part replacements. In the end, even when they found a bunch more problems with my bike, they fixed them at no extra charge - impressive. I was impressed with the customer service, communication, and efficiency.
very helpful saleswoman
Bike servicing is available locally and having access to discuss problem with mechanic is appreciated.
Just the best staff - always. No matter who works with me, they are professional, detail-oriented, ensuring that I get the most personalized service. Most recently, Ari was amazing, and Matt is always, always attentive and extremely knowledgeable. I love your store!
The repair staff is great, always very helpful and knowledgeable, I can rely on them to fix my bike anytime!
Nothing. I’m very much welcomed, I enjoy the service! I love working with both the staff and the people at the workshop doing the repairs. You’ve been nothing but courteous to me and patient with me as I walk in with even the most basic of issues.
Friendly, helpful
friendly and dedicated service. This was my first visit to the Vanderbilt store but I've been a customer of bike habitat for 30 years now
Mike was amazing. So helpful with my bike maintenance and accessories I needed. I can't say enough about how personable he is and how much he made the experience so great. Oh, and the work on the bike...wow. so good.
Great service
Great people! Amazing customer service!
Rick was a great help.
Taylor and Kate are awesome. That's all you can ask for, really.
Everything!
fast, friendly, knowledgeable, and reasonably priced. my favorite bike shop in brooklyn
Excellent service, employee Taylor took his time and answered my questions, helped me set up my bike. Can't thank everyone enough
Best support I've ever gotten from a local shop. A story from at least a decade ago: I went to a competitor to see if they could tell me how to route a cable on a frame with internal cabling. Competitor would not offer any help, they just told me I needed to bring it in.
The opposite was the case with Bicycle Habitat. I called the Soho shop and was told: sure, swing by the shop later and you can talk to a mechanic, who carefully explained how to do it and what to avoid. Super helpful and locked me into Habitat!!
Manager and crew really were awesome, they help me get the model of the bike I wanted as well as gave me recommendations and tweaked the bike for me to get started on it. Thanks!
Taylor is unpleasant to work with. I took my business elsewhere. He didn’t seem very interested in landing a $3,000 purchase, and I was very happy to give another bike shop my money.
The service person was super helpful and so were the sales people. Friendly, knowledgeable and prompt. Thank you!!!
For being my first time, Mr. Matt was great and reliable, to attend to my specific bike needs. Great guys and customer service. I very highly recommend Bicycle Habitat.