based on 2956 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service. no bike snobs. Great choice of products. Thank you!
As I have already mentioned, I think your prices are too high. Sorry!
Bike mechanics are nice !
Everyone was very friendly, communicative and super helpful. No angry "bikeshop" vibes at all. My bike came super fast, they gave me advice about it and when I was in the shop, I was helped, right away.
You did a great job on updating my 10 year old bike that has 15,000 miles on it.
Fast and quick service.
Quick repair once scheduled, and now my bike rides better than when it was first built!
The quality and good service
Excellent service and communication
I got fast and effective service when I came in with a rear wheel twisted after a collision with an electric bike. The problem was diagnosed and solved quickly.
Poor customer service, no any engagement and advisory effort, poor interaction
Much appreciated the personalized service, the level of knowledge and know how, good advise and the ability to test ride bikes. Excellent, friendly service.
Service was fast, attentive and intelligent. Everything was explained and shown.
excellent service
Super friendly and helpful.
I just like the store and the employees are very nice. I've been a customer of BH (the original store) since the 1970s so there's that :)
Matt is an awesome resource.
Michael your ales associate was extremely helpful, and also friendly and courteous.
Really happy with the service from the Habitat team- especially Izzy. In addition to purchasing our new Surly, Nick (expert mechanic!) helped us get a spoke and brakes pads fixed on my Giant road bike- really pleased and impressed with service, quality, knowledge of the team - an all around enjoyable experience
Eric did a great, speedy job with my bike tune up - it is riding like new!
helpful knowledgeable friendly service
Rick was fantastic in his time & attention to my 13-year old son’s specific situation and needs. He was extremely thorough in his approach and I would strongly reccommend Bicycle Habitat to anyone looking for outstanding service and attention to detail.
The staff really cares.
Folks that work there are knowledgeable and friendly. We had great service from Izzy and walked out with a very happy kiddo! thanks.
The bike shipped quickly and it’s beautiful
They have a few stores, so are always convenient, stocked and resourced, but the staff at each store all act like it's a local shop and really connect and go out of their way to help you out - the best of both worlds!
The people were super friendly and helpful
I love the fact the Specialized bike had all the features i wanted. Comfort, style, Hydraulic features and speed. As far as the staff that assist me she was extremely polite, well educated gave me options and she was so good she actually sold my friend a bike that recommended me to go to the same store to recieve the same treatment..i love my bike and i wouldnt change it. Im happy and would give Bike habitat a 5 star 🌟. Thank you guys.
Isabel was great as a sales person for the initial sale (low pressure and patient with my 7 year old who was buying her first "real bike"). She was also great on the pickup and it was obvious she cared about getting her set up and safe as we pushed off.
Thanks!
I absolutely love this store. The staff is super friendly and accommodating!!!!! Always happy with the customer service.