based on 2833 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Mechanics are solid.
No BS.
No going back.
They fix it. One and done.
Good attention & prompt follow-up. Alicia (my original salesperson) was responsive and knowledgeable, and so were her colleagues. The work was done on the promised timeline, a rarity with bike shops. So, thank you!
Thank you for being kind and giving great advice for the bike for me.
Your team of bike enthusiasts is awesome. I love the attention you are able to pay to all of us who stop by. It's even turned out to be nice that we wait outside while you work on our bikes, during the pandemic. We get to meet other cyclists of all types while we wait! And the bike knowledge of everyone at the shop a great resource.
I also like the great selection of things you keep in stock, from bike tubes and snack bars to bicycles. It's a great neighborhood stop, whenever I need to stop by on return from a ride around Prospect Park.
Keep it up! It's great to see that you are finally able to get some bikes into the shop, for all of us who have been waiting to upgrade our rides!
Excellent help at the store!
Great customer service. Friendly knowledgeable staff.
Excellent service. Attention to detail. Great shop. I highly recommend.
Excellent service. I can always be sure I will get honesty and clarity regarding repairs and products. And the staff is welcoming, polite and always helpful. The service is timely and expert. And it’s nice that everyone remembers me as a returning client.
Fast & friendly
Kind and thoughtful customer service, reasonable prices
You had the bikes in stock and your people were very helpful and accommodating during my visit.
I was curious if my bike should have come with some sort of owner's manual or documentation.
Purchased a specialized bike, which I love. The staff was very knowledgeable, patient and willing to answer all of my questions. Turnaround times to get work done on the bike is reasonable and again they take the time to explain what they did and how to better take care of my bike.
Wonderful service. Helpful, friendly, efficient. Thank yoU!
The bike repair guy was fast, the staff was friendly, and the store had everything I needed.
Great bikes and accessories,the staff are great
Prompt service and courteous staff
Great service
Helpful, efficient staff. Good mechanics!
No customers are allowed in the store, and so there were just three or four guys standing around the front just loudly and rudely talking about customers and people walking by. The quality of service has steadily declined over the years at all of your locations to be honest. I had a store credit there left to spend but now that that is gone I will probably never come back.
great location, great staff, purchase a nice pair of cycling shoe covers no complains i will return to shop at bicycle habitat
thanks
The person in the kimono who helped me on Halloween!
I was able to get help very quickly and the representative that helped me gave me a lot of information about what I was looking for
Helpful friendly
Very knowledgeable and nice
Friendliness and good work of your staff
This store in its various locations has always been helpful, friendly, and active on local cycling issues.
Great service!
Service at this location was above and beyond. Will definitely be coming back and recommending to friends and family! Thank you so much !
Tim Lee is the best.
Knowledgeable. Patient with a needy newbie. Awesome. Need I say more?