based on 3078 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like being able to come in without an appointment. I also like that you do basic adjustments free of charge. You sell Trek bikes. I have bought two of them from your store.
Very responsive, prompt service.
They built an e-bike for me from Specialized. Although there were several issues, entirely on Specialized's end, Bicycle Habitat's kept me informed throughout the entire process of working on the issues and spent many hours on the phone and inside the store explaining and answering all my questions. Will get all my bikes, products and services from BH.
Good quality and I got a good explanation of everything
I love this place so much. Passionate, knowledgeable and welcoming staff. Kate who helped me was great! 100% going to keep coming back.
Thanks for the quick tube repair and noticing a bottom bracket adjustment was needed!
Quick service. Great communication.
My go-to bike shop in the city. Great staff all around in BK + Manhattam. Great service with the neighborhood vibes. Thank as always! -Loyal customer
Eric was so helpful and great to work with! Will definitely come back.
much much much more expensive than other bike shops
Prompt and friendly service!
Friendly
Fast
Convenient
Reasonably priced.
Thanks Tram.
Communication was clear, concise and prompt. They tuned up my bike which had been poorly stored for. Few years and made it as good as new. They helped me manage to a budget and offered multiple options. Highly recommended.
Everyone who works there is helpful, friendly and nice. I think it is a very honest and non-intimidating space to enter (especially as a woman), no one has ever talked down to me.
Matt, the owner and Steve the salesman both assisted me. They don’t over sell you or pressure you, they want to sell you a bike that’s a right fit for you. I’ve been a customer for over 30 years and wouldn’t go anywhere else.
Thank you also to Charlie and the lovely lady who rings you up 😃
Everyone was super nice and very helpful! Noah specifically helped me out and he gave great recs!
I brought my bike in for a tuneup during a busy period and got it back within three days. Great job on the tuneup. I did the 100 mile route in the NYC Century a couple days later and the bike handled perfectly. The mechanic did a great jiob and the customer service reps were friendly and helpful. Very happy with the work at Bicycle Habitat.
Always reliable, honest, helpful. From family rides to high end carbon builds - these guys know bikes and want to get you back in the saddle.
Great service as always
Honesty, thoroughness, knowledgeability, care
JP knows so much about Speedplay pedals! And Adam also provided me with excellent service. The vibes continue to very good at Bicycle Habitat.
Repair was fast and comprehensive, and the technician walked me through options and patiently explained various choices. A+ service.
Friendly staff and helpful
coordinate the 2 shops...
friendly and knowledgable staff
The staff are helpful and dedicated. It makes a difference. You are hiring right.
The team was very helpful and professional, however I was initially quoted the wrong price for a part, and only after installing it and approaching check-out, the staff notified me that they made a mistake and the cost of the part was double. I was super disappointed, but stuck in this situation as I didn't want to leave the shop with a non-functioning bike, so I ended up paying more than anticipated and quoted due to a mistake that wasn't mine.
Very clear explanation and give options on how to repair and bicycle was fixed on promised on time and works great. Also stated that because bicycle was bought in their store 8 years ago, had a free complementary maintenance.
Everybody is so nice, friendly and flexible, I really appreciate their help for over 15 years!! The lady who had been there for long time recognizes me even on the phone! Also when I had a problem sending my bike to Japan, they gave me great advice which saved my life, put in the box on the very last day, recommended affordable taxi company (which saved $40 for the next day to the airport) , catching the taxi and helped me putting it in the taxi! You guys are the Best!! Thank you so much for your hospitality and great support!!
Miiyuki
I so appreciated the owners honesty about the problem with my bicycle's structural integrity. I will probably replace that bike with one from your shop.