based on 4799 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Super knowledgeable and kind!
Thank you for being kind and helping me even though it was a very busy day!
I came in for a brake repair. Having worked with other shops, I expected a quick turnaround to be maybe later that afternoon if I was lucky, but was expecting to hear the next day. Wait time? Ten minutes. While I waited, I went next-door to pick up a rear fender. My bike was already waiting for me when I got to the counter, and a friendly staff person installed if for me. Fantastic customer experience all around. Best bike shop in the area.
Fast repair , excellent customer service , great advice
Everything. Helpful pleasant service
i had to pay over $600 for a tune up. I am happy with the work but don't like paying so much for the work that needed to be done. i hesitate to bring the bike back in because of the cost
Bicycle Habitat always gets my bike in for service quickly and the work is quality.
Great job on tune-up and replacing parts, bike rides super now & just in time for 5 Boro Bike Tour.
The staff is great--they are great at finding work-arounds when solutions aren't straightforward. And the pricing is fair.
Great history and friendly service while getting my rear tire replaced! My new bicycle home here in NYC :)
Bike was great for laps around the park and Michael was very helpful and knowledgeable.
Eric was great. Fixed a leaky tire on my 4 year olds bike in under 10 mins. He let him watch the repair and explained what he was doing. 10/10
Incredible service and vibes at this Prospect Heights location! I love the staff and service they provide here. Will continue to patron at this establishment as long as possible!
Breath of fresh air from these city streets!
Fast service, great communication. Thank you for taking care of my bike and for communicating exactly what was wrong with it.
Good service
Quick and helpful. Great customer service.
Knowledgeable and friendly staff
Carlos was wonderful, quick and professional!
The shop is professional and amazing at servicing my bike!!!!
find what I wanted and adapted very quickly to my needs
Wait time
I was in a bit of a rush having just discovered my bike helmet was broken - and was helped immediately and soon on my way - was much appreciated!
I’ve been to this location 3 different times over the past year and the front desk folks have been extremely rude. And I would not suggest anyone come here without significant change to staff / staff management.
Outstanding customer service and products!! I’m very impressed and satisfied with the results of my bike, and will return for any follow on service. Highly recommend!!
Really slow to repair, not communicative, horribly overpriced. Will not be returning. There are plenty of better bike shops locally with highly qualified staff and much better service and pricing.
Every time I visit the Bicycle Habitat on Vanderbilt Avenue, I feel welcomed, offered good advice, and my bike has been provided the best maintenance.
Knowledgeable and helpful service and quality products
Genuine expertise!
The staff is wonderful and accomodating!
Tim has been my bike mechanic for over 10 years now. I can count on him to do what is necessary and give it to me straight.