based on 4611 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
very friendly and helpful!
went in to fix a flat tire. Re-attached tire and tube wrong, where the rim strip is not correctly set and is sticking out, and therefore the tire is not sitting in the lead correct.
I could purchase it online and pick up in store and have it installed while i wait. i purchased a bike basket. I asked a couple other questions about my bike and the man helping me was very generous with his time and knowledge.
The purchase of a bike for general use around the park and street went very smooth. I walked in on a Thursday evening, I was shown several models, I testes a medium and a large, and settled on the large model. They fitted my especial seat, added a kick stand, and a lock. Overall a very pleasant transaction.
Friendly staff, great service, solid price!
The products are first rate and the service... even more so.
Very good satisfied
fantastic customer service- kind, informative, and efficient. Also the best mech folks!
Quick service. Reasonable price
Service professional knowledge
fairly pricey - $17 for a 4 minute flat fix
Great helpful staff.
Great store with friendly and helpful staff, bike mechanics go above and beyond!
Justine is amazing!
Your staff is fantastic, knowledgeable and persistent. They wouldn't let go until all my problems were isolved.
The guy on the desk was patronizing and rude. This was particularly unfortunate as the other members of the team – incl. someone who helped explain different lock strengths, and a mechanic who came to check if I needed anything done to the bike itself – were really lovely. The guy at the desk was dismissive and made me feel really unwelcome. He was very welcoming and engaged with the male customers, so I've come to assume his rudeness to me was based on misogyny, but would love to be proven wrong about that. All that being said, I won't be back and I wouldn't recommend to friends.
Friendly, helpful and extremely competent mechanics. Really, what else do you want
fast effective service. friendly front desk
I appreciated how quickly you guys completed work on my bike and had great communication throughout the process.
Knowledgeable staff and quick service
My mechanic really took care of me. Can’t remember his name, but I’m grateful to him.
Great selection. Friendly customer service
Mike is absolutely the greatest. Made me super comfortable buying my first bike in over a decade. Without him I wouldn't buy a bike at your shop.
Fantastic efficient, kind, helpful service!!! Many thanks!!
The service was great. The staff were eager to help and talked me through all the options.
Good informative people that work there …who ask questions to understand what the customers needs..
The kindness of the people is so appreciated
Bicycle Habitat is hands down one of the best bike shops in NYC. The staff here are incredibly knowledgeable, friendly, and patient — whether you’re a seasoned rider or just getting into cycling. They take the time to listen, answer questions, and make sure you find exactly what you need without any pressure.
I’ve brought my bike in for tune-up, and it came back feeling brand new.
What really sets Bicycle Habitat apart is the sense of community — it’s not just a store, it’s a place where cyclists feel welcome and supported. Highly recommend to anyone who loves to ride!
Fast customer service
The team is very kind, patient, and helpful!