based on 4799 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nice knowledgeable people
Friendly, knowledgeable, great service, very neighborly.
Y'all were great!
I value their honesty and transparency the most. When evaluating my bike for annual maintenance needed I was walked through each component and given an honest evaluation of its condition. At other bike shops it’s common for me to get recommended parts to be replaced or service work to be done that’s not necessary. Here I trust that unnecessary work is not being done and necessary work is being done well.
Brought my bike in for a pro overhaul. Very friendly staff and quality service. Not cheap but well executed, fast work, done within two days. Thanks, team!
Friendly, helpful staff!
Jorge .... did an amazing job servicing my bike. Hold on to him...
RB
Love this shop! The staff is so friendly, energy is great. Love my commuter bike I bought from them and have been back for random repairs and small purchases. Always a great experience.
Excellent customer service, great repairs, quick repair
Amazing retail staff and mechanics. Friendly and really know their stuff. Will come here for all future repair needs.
Libby was incredible. Despite saying she had little time to check out my bike, she adjusted it extremely carefully to alleviate pain I was experiencing due to my seat and handlebars being too low. Highly recommend.
Very friendly, and the team really loves bikes!
Fast, efficient service on my bike
Love the Chelsea shop. This is where I got my bike and this is always where I go for maintenance. Great customer service and just great folks all around!
Very good customer service.
Everything I needed and cool helpful staff (Noah)
Eduardo explained everything I needed to know about my hydraulic brakes
Very professional
I 100% trust the technicians at Bicycle Habitat! I know whatever I bring in they will be able to handle. I have a little bit of knowledge about bicycle repair and I feel like they always do a good job of explaining to me what they will be doing to the bike without talking down to me OR being too technical.
Very responsive staff and knowledgeable.
Very good feel of neighborhood shop, with a nice attitude.
Overall kind and genuine people who love to help their customers.
For over 30 years, Bike Habitat has been my LBS of choice. And every time I visit the shop, this is confirmed
Friendly and helpful staff, good selection.
This is the second bike I've bought from you. Both times, the staff were unusually wonderful. Like, noticeably so. Knowledgable and went out of their way to be helpful. Just great.
You have all the best equipment and your staff are knowledgeable and extremely helpful.
Bicycle Habitat staff super professional and helpful, Libby for many years is our go to and recently Kate come to mind, and the mechanics are all first rate whether or tune up to the commuter bike or the high end road bike.
So friendly and great work! Affordable and fast :)
Fast and good
Bicycle Habitat has the best staff. All their bike gurus are so kind and articulate. Whether they are talking to a customer who is a bike expert themselves or me a total novice, they diagnose and explain clearly what what’s going on with your bike. Then…they fix it!
Michael was incredibly helpful and responsive in replacing my inner tube