based on 4945 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tune up done on my bike was amazing. Well worth the money. Feels brand new, looks great, and was just so smooth to ride afterwards. Thanks bicycle habitat team!
Expertise. Trust that I am not being overcharged for something I do not need.
I get it was the start of a holiday weekend, but there were at least 6 people working in a pretty empty shop, and there was no sense of trying to work efficiently or quickly. It took double the time to fix a flat in comparison to when the shop is packed. I bought the bike at your store, I only get the bike serviced at your store, yet your telephone ID system failed to find my data the first two times even though home/cell are stored on my record. It's Labor Day -- I want workers to have fun together, but everything about the experience was kind of sloppy from accidentally tipping the bike over on the ground to having the mechnaic's attention get pulled away by a guy who was there to fix his own bike.
Good service. Range of helmets could’ve been a bit wider.
Helpful and informed associates.
This is a fair and trustworthy business that give great value for the money spent. Their advice regarding repairs and or replacements for equipment are spot on.
My bicycle was serviced well & ready when promised, as I was going away. They were very accommodating given it was a very busy week, just before Labor Day, & they were inundated with work.
Great staff and service!
Great inventory. Was able to find the bike I wanted at one location and have it sent to the location most convenient for me.
Responsive, prompt, good communication, friendly and welcoming to newbie bicycle owners.
It is an excellent neighborhood bike shop. Always good service and everybody is always helpful.
Great Staff...intelligent, on the ball!👍🏻
Friendly staff
They were patient, knowledgeable and friendly. Got my bike back faster than expected too!
The management and staff at Bicycle Habitat are very knowledgeable and friendly.
Excellent Customer Service from Justino.
Knowledgeable and Skilled Bike Mechanic Anthony did great job on bike rear hanger bracket.
Everyone was Friendly and Helpful.
Look forward to doing more Business with Bicycle Habitat.
George Pelke
Most helpful, quick and non judgmental team out there.
I absolutely loved this store! I originally had a fitting with Matt a little while ago, and I loved the experience so much that I came back and bought a bike from him yesterday.
During the fitting, when Matt was tailoring the bike to fit me, we had some trouble finding the perfect seating position. As a result, we tried 5 different seats and adjusted the position probably 25 times. Matt was incredibly patient and caring throughout the entire process. He kept assuring me that I was fine and repeatedly asked me to make sure everything felt right for me. I genuinely felt cared for and like I mattered.
Oh, and he ended up staying an entire hour past closing to make sure I was completely set up. He even encouraged me to take the bike outside onto the street and test ride it while he waited patiently inside the store, after all of his employees had already left!
I’m definitely coming back here. I live an hour away, and I still plan on making the drive back here for my cycling needs. I will say that the store can be busy, but that’s probably because there are so many other extremely happy customers!
Seriously, if every store provided this level of customer service, Amazon would be out of business. 😂
10/10 experience. I couldn’t recommend Matt and this store more!
The bike mechanic spoke with me and asked questions. I didn't have to wait long to talk to him. They were friendly, thorough and thoughtful and gave me clear answers on how they'd let me know when the work was complete. Appreciate the relaxed and capable team of bike techs who care about my bike as much as I do!!
Friendly and helpful. Good ethos!
Very helpful in terms of suggestions and quick service. Slightly just very slightly hard to approach, I sense this sort of biker aura similar to when I first stepped into a skate shop. But once you get past that everyone was very nice and no upselling.
Very good quality and great staff, very helpful and kind.
The younger guy (Chris maybe?)
Was incredibly helpful and insightful, the selection of accessories and staff were my highlights
My orders were accurately fulfilled and ready to pick up when promised without delay.
Very knowledgeable and easy to work with. Good vibes as well.
Consistent, friendly, readily serviceable.
The person in the counter let me fell in family, the know what says and the best recommendation about the differents situation or problems whit my bikes!
Customer Service 2nd to NONE!! Bike Techs as solid as they come.
Clear and concise about pricing. Able to listen to budget and needs, got me a bike at the price range and the bike was new and looked exactly like what I needed. Chadd was very insightful. The installation for equipment is done that same day and I was able to walk away with a very nice bike.
Customer service experience is awful ! I got a tune up , after a month of riding the gears were slipping , wouldn't shift correctly
This should not be the case!
I have since brought my bike to another shop , less expensive , better service and finished much faster
BH used to be a great shop , you have employees there with attitudes , looking like they can't be bothered when you ask a question
Just awful!
Well, first I would Like to say GM🌄❤️🙏🏿🌹 And,
Happy Labor Day 👍🏿😊 to you all I was recommended by a friend ❤️💯 and, my Experience
Was very satisfied. I Appreciate the work that was
Being Done 👍🏿✅ very satisfying And, yes I 👌🏿. I will
Recommend a friend ❤️ and Relative to your Co.
Thank you very kindly