based on 4945 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very helpful; no judgement, no pressure, very practical and honest. We love you guys!
Great customer service, even when the store was packed!
expert repairs
I always go to Bicycle Habitat. The staff are knowledgeable, friendly and very responsive. If you buy your bike here, they give you minor maintenance for free. It's great to have such a reliable bike shop so close to home.
Really appreciated the help picking out parts! The bike maintenance took significantly longer than originally estimated (est: ~1h, actual: 3h), and they didn't actually get to everything (I was adding some stuff and also needed something diagnosed, but they only added stuff without diagnosing/fixing what was broken on the bike).
On the delay: Mentally I already prepared for the maintenance taking a day or two before going in, but when they said it would only take about an hour I changed my plans for the day and stayed nearby so I could come pick it up. I would have much preferred them to overestimate the maintenance time 1. because that probably would have been closer to the realistic time; and 2. so that I could have kept my original plans and not wasted so much time sitting around waiting.
On the maintenance: at least I wasn't charged for diagnosing/fixing the bike, but now I'll have to go take it in again (honestly, probably somewhere else) which is another time suck. Even when I came back to check in on my bike, the maintenance person looked back at the notes and realized they hadn't actually put on or planned to put on everything, so if I hadn't come back to check in on it then it sounds like I would have had that problem too. Maybe it's on me because the maintenance person didn't even ask me to confirm all the things that needed to be done (they just asked "you're the person whose getting stuff added right", because the sales person talked to them on my behalf) but I did write all the additions and problems (which I had also mentioned to the sales person the problem, so I trust that the sales person told the maintenance person about it).
Overall: I trust the sales people, I don't trust maintenance. I might stop in to buy things here and there, but I'll go somewhere else to actually put it on the bike or to fix things on my bike.
Super helpful, never an upsell for no reason!
Fast and friendly service
Great staff with tons of knowledge.
Good customer service
Speed and efficiency of repair
So friendly, and affordable! I only come here!
Great when purchasing bike. Great every time Ive been in w a question or for a quick tune up.
Very friendly and knowledgeable. Answered all my questions very thoroughly. Very prompt service assembling my new bike. Highly recommend.
Great mechanics, generous with advice, and quick service. Thanks much!
Jacob
Incredibly knowledgeable with strong list of product availability.
The staff are talented and work quickly!
thanks for helping me with my bike repair!
Exceptionally helpful and friendly assistance. I've had repairs done, bought parts and accessories, and most recently purchased a top-grade carbon road bike. Always smooth and reliable!
Jim was very kind to my daughter. Explained the differences between the helmets and helped us find one that fit well in a fun pattern.
I was a first-time buyer of any kind of bike, apart from the one I had as a toddler (purchased by my parents, presumably), so I had virtually no knowledge of what to look for. Katharine Magradey helped me throughout the process and was incredibly patient with all my questions and test rides.
I visited the store twice as part of my process to find the right bike and tried two different models. Katharine answered my million questions with patience and thoughtfulness and offered great insight into both the technical differences between the bikes and how those differences would affect the real-world riding experience. Katharine’s practical guidance ultimately made my decision much easier.
Overall, I am extremely satisfied with the experience and the bike I selected. I could not recommend the store, or Katharine’s knowledge, patience, and exceptional service, more highly.
Customer service excellent !! Helped put together trailer too.
The whole process was a smooth one. I hadn't bought a new bike in a long time, so I wasn't sure what I wanted and what to look for. Michael was extremely helpful throughout the entire process. I truly appreciate his help.
It was a positive shopping experience. I can't think of anything to improve. A score of 7 is reflective of no issues. The store was a tad busy and could use more assistance on the floor, but that's about it.
Attentive and SO helpful trying to find my best fit for my first cycling shorts. Will highly recommend to all friends.
I bought my first bike here! Jim was incredibly helpful and informative as I did a test ride and got the bike set up and ready to go. Thank you Jim!!
I was given personal time and attention to go over the best tire for my riding style and personal preferences. The staff looked at all their inventory and we realized together that they didn't have what i was after, so they found a great product online and hit me up when it came in. After getting the tire on i had some trouble with it and came back to fix.. they noticed some hardware needed to be added on then gave the chain some lube.. i'm very happy with the service and products. Will keep coming back as i have since 2006.
Been a l9yal customer at Bycicle Habitet.
Its a great place to bring your bike for service. The staff is outstanding. They go to an extra mile, to help you. You're not just a number. You're a
Valuable customer and human being.
I recommend Bycicle Habitet to my friends.
They would not go wrong.
Teddy at Bicycle Habitat was incredibly knowledgeable, friendly and patient. I came in to the store to buy my first road bike and told Teddy that I was a total newbie! He couldn't have been nicer or more helpful. He explained all the different options at different price points and set me up for some test rides. I left the store the same day with a new bike - couldn't be more pleased with the service I received.
Salesperson was wonderful and helpful. Stock is good. Technical people abound and follow up excellent.
helpful and knowledgeable staff