based on 4595 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have been using Bicycle Habitat for many years and have bought every one of our kids Bikes from them - they have a great program, are the best place to go and are super helpful!
Fast friendly service
Great customer service.
Small bike shop feel but they have an extensive inventory & the bicycle maintenance are organized & friendly.
It's a real neighborhood bike store where they know your name and your bike. They provide professional repairs that are priced reasonably. A good quality selection of bikes, accessories and parts.
The team worked with me carefully to find the right bike for me, built out two models for me to try, and gave me a great price!
They tell what you can improve what things you can put on your bike etc etc
Friendly helpful service.
Very efficient and on tome
A warm welcome walking through the door. Followed by a can I help you with anything. I recently moved back to New York and decided to get back on the saddle. They helped me find a bicycle my size and in my budget. Walked me through the process and educated me about my preferences in regards to upgrades. All in all was a great experience even what they didn’t have available was ordered immediately.
Staff, environment, interactions
Bicycle Habitat is a great LBS. The friendly and knowledgeable staff will help find you the right bike and their tech department is top notch.
Reliable, highly professional, straightforward
Quick and friendly
Great LBS with knowledgeable and helpful staff
I so appreciated the owners honesty about the problem with my bicycle's structural integrity. I will probably replace that bike with one from your shop.
I like being able to come in without an appointment. I also like that you do basic adjustments free of charge. You sell Trek bikes. I have bought two of them from your store.
Very responsive, prompt service.
They built an e-bike for me from Specialized. Although there were several issues, entirely on Specialized's end, Bicycle Habitat's kept me informed throughout the entire process of working on the issues and spent many hours on the phone and inside the store explaining and answering all my questions. Will get all my bikes, products and services from BH.
Good quality and I got a good explanation of everything
I love this place so much. Passionate, knowledgeable and welcoming staff. Kate who helped me was great! 100% going to keep coming back.
Thanks for the quick tube repair and noticing a bottom bracket adjustment was needed!
Quick service. Great communication.
My go-to bike shop in the city. Great staff all around in BK + Manhattam. Great service with the neighborhood vibes. Thank as always! -Loyal customer
Eric was so helpful and great to work with! Will definitely come back.
much much much more expensive than other bike shops
Prompt and friendly service!
Friendly
Fast
Convenient
Reasonably priced.
Thanks Tram.
Communication was clear, concise and prompt. They tuned up my bike which had been poorly stored for. Few years and made it as good as new. They helped me manage to a budget and offered multiple options. Highly recommended.
Everyone who works there is helpful, friendly and nice. I think it is a very honest and non-intimidating space to enter (especially as a woman), no one has ever talked down to me.
I go out of my way to go to Bicycle Habitat. The staff is friendly, knowledgable and chill, and the store is well stocked. I found you guys through a recommendation from a friend and will continue to pass on the love to others.