based on 3329 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
very friendly staff, super knowledgable and quick turnaround on service!
Always friendly and promt, quality service - thank you!
Matt was very very helpful and diligent in my bike fitting. Not cheap but nothing in the cycling world is, and the knowledge that I gained from my experience is well worth the price. Will be going back
I don’t like the way you need to hand your bike in then given a list of mostly unnecessary expensive repairs. I also asked not to get my bike set up tubeless but they did it anyway. I got that taken off my bill but I won’t be coming back
Friendly, knowledgeable, quick and efficient, you guys are great. Love that you are in the neighborhood.
Great people and service. Bicycle Habitat is the best
Matt was great - incredibly attentive and informative during the lengthy fitting process.
Justine and Matt were both great; they made the recall process for my Shimano crankset effortless. I highly recommend Bicycle Habitat Chelsea for anyone's bicycle needs. Rich M.
I love the quality of the work and how much the staff does to make things smooth and easy for you to understand
Excellent service. Answer any questions and the workers are Great
Reliable troubleshooting per visit …
I like the attentive attention to our needs, and the realistic approach to find the best solution.
I appreciated your professionalism and the quality of your repairs! My bike now rides as good as new.
Everyone was super helpful and friendly
Very friendly and supportive care by staff!
Staff are friendly and competent.
Great Service. Fast and Reliable.
You have been here doing great work and friendly business with our biking community for a long time. You have great mechanics and a communal vibe that we all appreciate.
Great service.
All staff are always on point
Amazing bike shop! Really great service, best I’ve had in brooklyn in 20 yearz
customer service was spot on and i was in and out so quick
Fantastic staff and components
Wes provided excellent customer service and recommendations for our 9 year-old and 7 year-old. He was extremely helpful and we bought two much-needed new bikes.
Everyone was very professional great service
This trip, just wanted pedal replacements. The sales persons gave me a quick review of my options with prices and offered the put the pédales on the bike during the checkout. No lecture, no fuss, no up-sell attempts. I was on my way in minutes, and very relieved.
Folks were very patient, kind, and helpful in letting me take my time to make up my mind regarding the stock saddle that came with the bike. At no time did I feel any pressure to hurry up even though I could tell my specific anatomical needs were probably rather puzzling!
I don't know whether it's my age, weight, or something else but nothing seemed to fit better than just "okay" so in the end I figured I'd simply use an old saddle I had at home from a previous bicycle which I knew would be okay, too (I had been all excited about my new Bicycle Habitat bike and imagined maybe saddle "technology" had improved somehow over the years)...based on my experience, yes I certainly recommend Bicycle Habitat to one and all!
I'm especially thankful to Wesley at the Park Slope store for all his time and help -- as well as Kate for her suggestions and cutting and installing a kickstand! Jim took time to give the bike a spin to check out certain concerns I'd raised and Chris provided helpful suggestions on an appropriate seat post with respect to my saddling issues. Thank you Bicycle Habitat for fielding a great team on the retail floor!
Great range of options! I went in looking for a bike rack, and there were several to choose from. The staff was very friendly and helpful! Would definitely recommend this place to others.
Everything was just great even the bike size to the Tee, seriously recommend the Shop.
Incredibly good service……