based on 3214 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The work to help you get the perfect bike. They listen to what you need
I stopped by after work because my bike was making a noise. The mechanic was friendly, diagnosed the issue, fixed it and I was on my way quickly. There are shops in NYC that try to sell you things you won’t need or claim the issue is bigger that it actually is, but not Bicycle Habitat. They get my vote for best shop in NYC.
Lovely and knowledgeable support from the sales person.
Josh and Ryan spent a lot of time helping me to decide on the right bike among their large inventory . They were very knowledgeable and steered me to a great bike that was perfect for me. Couldn’t be happier with Bicycle Habitat.
Phone conversation regarding my approval of the work order that was emailed to me was not recorded, so the initial date for the work to be completed was not honored.
I had a flat and damaged tire, and it was replaced with an affordable alternative in 10 minutes. Excellent service.
Greatly improved staff at the store.
Superb customer service! Efficient work! A true neighborhood gem. They care of you, for real!
The employee assumed I was a delivery driver when I told them my explicit use of equipment needed. Out of the 3 people I talked to only one gave me honest advice and solutions. I left feeling very wrong and unsatisfied when I walked out of the store, and when I walked out of another location. It appears employees are just there to upsell you and don't genuinely care for your needs or active solutions, or any other sense of community you receive from local bike shops. Also, the basket I was sold did not fit as instructed /designed and required extensive troubleshooting. I did go to the store because of a more exstensive selection, which has opened me up to new upgrade opportunities.
Super friendly and helpful staff
Mike was super informative and patient in answering my questions and helping me pick out a bike that suits my needs! An overall great experience.
Efficient and accurate service! Staff were approachable and eager to assist.
The mechanics at Bicycle Habitat were so friendly and enthusiastic about making sure we found the right bikes, that they fit correctly, and that we were safe and comfortable riding around NYC. I've never had a bike mechanic spend so much time helping me choose gear, without trying to up-sell me to fancier stuff that I didn't need.
Efficient friendly
The team is friendly and efficient. My last visit was incredibly enjoyable. I came for my annual bike checkup.
I had a flat tire and Poncho was able to patch it up and get me on my way in less than a 20 mins. Great vibe at the store.
Great bike mechanics!
Great communication with customers when repairs are being made.
Your staff held two sizes of the same bike and made multiple adjustments during my test rides. I’m really grateful for the help and flexibility. Also, I never waited more that 30sec to be created or asked what help I needed.
They were very professional, friendly, fast and reasonably priced. Beyond expectation!
My experience is with Mike the mechanic ... I'd recommend Mike to anyone
Great customer service, great selection!
I have come to you guys for the past ten years with all bike issues I ever encountered and you have always fixed the issues for all my bikes (x3) and my son’s bike quickly and efficiently.
Best bicycle shop in bklyn
Always pleasant and efficient customer service.
Bicycle Habitat is a great little repair shop with a full range of services and a super friendly & casual staff. I got a flat tire on my way to Prospect Park and these guys had me rolling on my way within 15 minutes during the post-work hour with multiple people in line for repairs. The best spot if you find yourself in a pinch in the area, and a very reliable neighborhood shop if you live in Prospect Heights.
Just awesome. Loved that you guys had XT pedals in stock for my MTB
I'm a brand new biker, getting my first bike, and everyone was super helpful and patient with all my random questions.
Matt, Erin and Caesar are the guys!!! I got a fleet of ebikes and Bicycle Habitat maintains them.
I felt they understood what I wanted done and were able to deliver on their promises