based on 4711 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The team here knows their stuff and makes sure you understand what they’re doing to fix up your bike. I trust them and appreciate their transparency and chillness - not always the bike shop vibe. Thanks!
Great shop, great staff/sales reps. Steven was super helpful and knowledgeable. Would recommend to anyone shopping for a bike in nyc. Good prices good people.
I had a disappointing experience with the service on my recent bike build. The technician who assisted me seemed rushed and not particularly open to questions. As someone new to electronic shifting, I asked for basic guidance, but the interaction left me feeling uncomfortable rather than supported.
The setup itself also felt incomplete. The bike was delivered with inner tubes installed, even though the DT Swiss ERC 1400 Dicut wheels and Continental GP5000 S TR tires are tubeless-ready. I understand that tubeless setup may be treated as an add-on service, but this was not communicated or offered as an option during the build process.
More concerning, the build quality did not feel up to standard. There was a persistent whirring sound while riding, and I experienced a flat tire within the first three miles. This raised concerns about the overall setup and attention to detail.
Because of this experience, I cancelled my follow up Bicycle Habitat fitting appt and ultimately went to another shop to complete a proper bike fit, convert the setup to tubeless, and do a full check to ensure everything was functioning correctly.
Clear communication and a more thorough build would have made a significant difference. As a customer investing in a new bike and learning new components, I expected a more supportive and detail-oriented experience.
Wide variety of products and great and efficient service.
Thank you for the very fine service! My bike is riding like a gem after getting new brakes and a tune up!
Michael was incredibly helpful and responsive in replacing my inner tube
Nice knowledgeable people
Friendly, knowledgeable, great service, very neighborly.
Y'all were great!
I value their honesty and transparency the most. When evaluating my bike for annual maintenance needed I was walked through each component and given an honest evaluation of its condition. At other bike shops it’s common for me to get recommended parts to be replaced or service work to be done that’s not necessary. Here I trust that unnecessary work is not being done and necessary work is being done well.
Brought my bike in for a pro overhaul. Very friendly staff and quality service. Not cheap but well executed, fast work, done within two days. Thanks, team!
Friendly, helpful staff!
Jorge .... did an amazing job servicing my bike. Hold on to him...
RB
Love this shop! The staff is so friendly, energy is great. Love my commuter bike I bought from them and have been back for random repairs and small purchases. Always a great experience.
Excellent customer service, great repairs, quick repair
Amazing retail staff and mechanics. Friendly and really know their stuff. Will come here for all future repair needs.
Libby was incredible. Despite saying she had little time to check out my bike, she adjusted it extremely carefully to alleviate pain I was experiencing due to my seat and handlebars being too low. Highly recommend.
Very friendly, and the team really loves bikes!
Fast, efficient service on my bike
Love the Chelsea shop. This is where I got my bike and this is always where I go for maintenance. Great customer service and just great folks all around!
Very good customer service.
Everything I needed and cool helpful staff (Noah)
Eduardo explained everything I needed to know about my hydraulic brakes
Very professional
I 100% trust the technicians at Bicycle Habitat! I know whatever I bring in they will be able to handle. I have a little bit of knowledge about bicycle repair and I feel like they always do a good job of explaining to me what they will be doing to the bike without talking down to me OR being too technical.
Very responsive staff and knowledgeable.
Very good feel of neighborhood shop, with a nice attitude.
Overall kind and genuine people who love to help their customers.
For over 30 years, Bike Habitat has been my LBS of choice. And every time I visit the shop, this is confirmed
Friendly and helpful staff, good selection.
Professional attitude and performance.👍