based on 4799 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
David is GREAT loved his help and patience!
I shouted you out on my Strava. Most of the people working seem like they want to help. I loved that you had the tires that I wanted in stock and that I could get a quick tubeless install.
The person who helped me pick out a helmet was knowledgeable and friendly. In and out in line 5 minutes
Best customer service. Love the bike buy back program for my growing kids and the used bike section.
The bike we bought was installed incorrectly and they didn't give us the tools that come with us so we can't fix it ourselves.
Everything is fairly priced and the staff are fantastic. Been going here for more than a decade.
Great staff. My bike got some plastic stuck on the real wheel that stopped my wheel from moving. I believe the staff-person was named Eric. He was very patient with each customer.
Matt and Justine were excelente. The place was packed and that its a good sign , meaning customers go back for the comprehensive and professional service.
I was blown away by Matt And Justine attenttion to detail, knowledge , smiles, and many recomendations. Sales skills were 100% excelente. They do show that they really care for the customer and the equipment purchased. I would go back again for any support. They are very proactive on getting back to you via email. Phone or etc. Thumps up Chelsea location.
One the most warmest team and they have honest and strong technical team. I had to sort my hydraulic breaks. They made few adjustments and ensured that i did not have to go through full bleed and replace the brake fluids.
Most comprehensive and competent bike shop in NYC
Fast friendly service
Your technician handled my request right away and although I thought I would be leaving the bike overnight because it was almost closing time, he was able to make the adjustments very quickly and have me on my way. It was very much appreciated
Great people and great services -very attentive!
We love the trade in program for kids bikes - our daughter is on her third bike from bicycle habitat and she loves it!
The assistance we received in store was fantastic. Thank you!
Great staff, well kitted-out shop. I mostly work on my bikes myself, but when I have taken things into the shop they did great work.
I brought my Canyon Aeroad for some upgrades. Although the shop was very busy they took their time to listen to my request, sent an estimate within 24hours and had the bike ready a day early. Great service and a great shop. Highly recommend.
Love it all. I bought my bike at Bicycle Habitat and won't go anywhere else for parts, accessories, and tune-ups. Everyone is so accommodating and friendly, and I love seeing Justine when I'm there. She was the 3rd person (in different stores) who fitted me for my bike and the only one I considered buying from; it made a huge difference as a woman being fitted by a woman.
Poor communication and lack of respect for clients time !!!
Your mechanic patiently listened to me explain the handlebar swap / upgrade I was looking to do and did a lovely job installing all the parts I'd brought in for the job.
Wide variety of great bikes and the sales people are very helpful!
Wide range of products. Friendly staff unlike most bike stores who treat your horribly if you're not an expert
My book feels like it's brand new! I should have brought it in a few months ago. The service team there is absolutely incredible. I can't believe how well this thing rides now!
Taylor was very attentive and helpful throughout the process. He recommended a number of parts and accessories I hadn't considered, and am very pleased that he did. I have already suggested BH-Vanderbilt to friends based on his excellent service.
Matthew at Bicycle Habitat (Chelsea) has to be one of the greats of all time within the bicycle store industry on our planet Earth. If he isn't a great already — he will be by the time he retires.
Expert service with high-quality bikes as well as local commuter bikes.
Great service, great selection, great prices! Couldn't ask for more.
Gridlock Sam
Friendly & efficient employees. Was genuinely surprised how quickly they were able to help!
Polite and efficient service.
Staff was super friendly and helpful, great options and wide variety of colors for accessories
Everyone was so knowledgeable and helpful! They provided great guidance and recommendations without being pushy. They set me up with a great gravel bike and the gear I need for a multi-day biking trip. I also like that they encourage you to take the bike for a loop in Prospect Park to really get a feel for it and if it's the right one.