based on 2802 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, knowledgeable, prompt, reasonable
Efficient, quick, thorough and pleasant
Everyone was kind and helpful.
Services are great
Timing of bike repair- wish I had had more of a heads up about when it would be ready (and that it wouldn't be ready when they told me it would)
Better communication (was told I would receive a text when the bike was ready and had to call to find out) and more transparent pricing on repairs and replacement parts, as well as better communication about what options there were for repairs/replacement. Overall happy with the experience, staff was courteous and friendly, repairs were done quickly, and it was a very smooth experience.
quick service, friendly and helpful staff, clear communication
Excellent service
Very knowledgeable and friendly staff! They explain exactly what's wrong with your bike and how much it will cost to fix it. It's a family atmosphere.
Amazing service, everyone very helpful and knowledgeable! Thank you!
10/10 for me!! Great customer service !!
Professional diagnosis. Were able to help me get back on the road fast.
Friendly knowledgeable staff and mechanics and availability of parts and accessories!
Plus reputation history as biking activism!
Great honest service!
Did not follow through on promised timeline. Estimate included repairs that were not necessary.
Great service
Adam knows his job real well !
Very through assessment with estimat3, welcoming, fair prices.
Amazing staff and service—Adam helped me find the right fit for a chainring upgrade and walked me through the best options for my bike. Found my new bike shop in NYC! 😎
Personalized attention.
Excellent and high-level service; everyone who works in this store is a true expert and they are very willing to share their knowledge of bikes, bike equipment and biking in general. They are not "pushy" to make a sale; they work patiently with you to explore your interests and your needs for a new bike. I was very pleased about their service and dedication to helping me figure out the best bike for me.
Your staff is very nice and knowledgeable.
very easy communication, fast service, good work
Both our salesman John and the staff in general were exceedingly friendly, helpful, and patient - which was appreciated while getting my 11 year old onto her first "grown up" bike and drop bars. Good communication in person and over the phone, no hiccups in ordering, paying for, or customizing (changed stem) the bike.
Efficient and great staff. Thank you!!
the single greatest retail experience of my entire life i think your staff deserve raises, promotions and paid time off to go on bicycle adventures so they can help the community even more when preparing for their own adventures
Friendly neighborhood bike shop.
Quick service.
Ok prices.
Convenient location.
Bicycle Habitat has all the products I needed to outfit my new road bike - from the bike itself, to lights, pedals, gloves and more! Plus, the staff are really helpful and kind. Really great shop I would recommend to anyone in NYC.
My bike repair was taken care of at short notice and all my concerns were dealt with perfectly and immediately without any unnecessary work—great job, thanks a lot !
Great helpful staff