based on 2956 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
John at the Park Slope location helped me with my first ever purchase of a bike. He was incredibly kind, patient, and helpful as I test rode and purchased the bike, and also helped me to find the right accessories to go with it. I am a relatively inexperienced bike-rider and asked a lot of beginner questions. He made me feel at ease and not silly for not knowing more about bikes. He made adjustments to the bike as needed and helped me to make it my own. I needed as lightweight a steel frame bike as possible because I have to carry it up a few flights of stairs every day, and I was able to get exactly that. I couldn't be happier with my new bike.
Your staff & mechanics expertly diagnosed & fixed a clicking sound on my bike that was driving me bonkers. I use my bicycle to commute & your mechanic fixed the problem the same day which kept me rolling to work the very next day♡
Super friendly, trustworthy and helpful employees.
It's just perfect!
Turn over and service are fast and super dependable. I boast about Bicycle Habitat on my internet platforms, publications and blogs.
Simple and quick service on my crank.. Can’t tell you how much smoother it is! Eric did a great job. As usual, they never oversell you.
The functionality and the speed it was delivered to the store after ordering. Shout out to Taylor and Chad in the Prospect Heights store for their knowledge, friendliness and professionalism.
Charlie, Mathew, et. al.
All of your mechanics are fantastic and phenomenally helpful.
i appreciate their willingness to really explain what is happening.
Some of your sales guys are... more like sales guys! More self-interested.
I prefer to do my purchasing with the guidance of the mechanics. They feel more trustworthy.
I was only buying a rear light, but the sales staff member was very helpful and knowledgeable and spent a fair amount of time helping me
Everyone was great and professional and easy to work with!
Friendly staff with lots of expertise. Prices are kinda high sometimes!
labor rate pricing.
I went in for some minor repairs/adjustments. I purchased 2 tires and a kick stand.
Everything had a labor charge attached. I'm not saying not to charge for labor but there should be one price. I paid $80 in just labor alone. Then to top it off i asked for a bag to carry my tires and was charged an extra $5. for the bag. Service was excellent Polices terrible.
Great service from First name removed
Friendly and knowledgable people take the time to help. Don't try to upsell or oversell you. Good selection of items.
The whole process was very inconvenient and there wasn't any real follow through on your end. I had to call mutliple times regarding delays. It seemed like no one was looking after the work order, different people different conflicting responses.
It didn't give the impressions that there was any organization in place. The initial time frame given was off by more than a month and a half with no effort to honor it whatsoever.
Not worth coming back.
Took the time to place me with the proper bike. Love my new bike an excellent fit for me!
Everyone was incredibly helpful.
Friendly helpful and timely service
The team was so helpful and patient! Michael helped me make a plan for a series of fixes to my bike (which works better for my budget, to spread out the cost), and everyone in the shop was so friendly and welcoming!
Very fast and attentive
Great service, communication & quickly done. Thanks
Friendly, welcoming, helpful. Staff knowledgeable about products and cycling in general.
Helpful service
Good quality service!
we were happy with the attention to service while we were in the shop, however we weren't given any information about the quick release on my daughter's new bike. It wasn't until we were at the car that we realized that it was different than other bikes we've had and we could not release the front wheel. we went back to the shop and asked about it, and they told us... but they did not tell us to not use the hand break while the wheel was detached, nor did they give us any shims (or even mention them) to put in the disc break pad to hold the gap. needless to say, when we got home, we were unable to re-attach the front wheel to the bike. We live close to a Trek shop, and we ended up taking the bike to them - they reset the front wheel for us and provided us with shims for when the wheels are removed from the bike - they also moved the front break line because it was threaded on the inside of the fork. All that said, our experience at habitat was fine, but we didn't know how much we didn't know until we were gone - and then we needed another bike shop to fix things and inform us. it was particularly frustrating because the salesman we worked with even made the point to tell us he used to ride the same model bike that we bought... and I told him directly that I was unfamiliar with hydraulic breaks, and he still didn't inform us. We'll be going to Trek for any follow-up needs with this bike. it's easier to trust them.
Needed a rear light in a pinch for the sunset joyride from Vanderbilt. Was able to consider options at different price points. Staff kindly unboxed for me so I didn’t have to fumble. Luckily had enough charge to get me home safely.
Quick service. Quality work. Good advice
Super-fast and super-cheap axle replacement! It’s been *years* since I’ve said that about *anything* in NYC!
I always use Bicycle Habitat for all my bike maintenance and repairs. Working with them is always quick and easy. It's not always the cheapest, but you get what you pay for - the highest quality service and parts. You can't go wrong with Bicycle Habitat!