based on 2833 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were professional and nice
you guys are the best. always.
I had a fast and thorough assessment and service on my bike!
The repair person did a great job! He kept working on my bike until the squeaking brake stopped squeaking.
The service was fast, and the reps were friendly and knowledgeable. I purchased my bike here during the pandemic lockdown. I haven’t had any problems, and I am still enjoying my bike.
The people that work here are awesome and really listen to what you need and help you find the right solution. 100% recommend!
My favorite bike tech. Tim Lee
Sam and John and Bryan were super nice and helpful!
Fast, cheap, good work
A well-stocked and well-organized shop, with genuinely nice workers who aren't trying to upsell. Great vibe, great LBS.
Staff generally pretentious like most bike shops. Talk to you like you’re an idiot and shouldn’t be asking such novice questions. Sad for culture in bicycle community.
Fast, pleasant service and they go the extra mile (no pun intended) to make sure everything is working order.
I think I've been going to you guys for at least 15 years now and I always like the way I have treated and fast and courteous service and you're very personable, which I find amazing and unique for New York City. And I have also bought three bicycles from you over the years.
person i picked my bike up from was very distracted. I'd asked for my bike to be serviced, he couldn't answer any questions on whether that had happened.
Great people!! ...thank you!!
I rented a bike for the 5BBT. Staff was helpful in getting me set up and checked out after the ride.
Friendly and knowledgeable staff.
Nice staff don't make you feel dumb for being a casual cyclist.
Very friendly and helpful service.
I appreciate that I was able to get in the day before the Five Boro, but despite replacing the rear derailleur cable and adjusting, on the day of the ride I was not able to access the lowest gear. Nor was I able to shift to the larger chain ring (I didn't think work was done on that but it worked before I took it in). The brake adjustment worked.
welcoming and nice. fast service .
Years ago I bought my bike at this store. I returned to have it inspected and to buy some accessories for my bike. Jeremy was extremely helpful and professional. I'd highly recommend this store for anyone thinking about using their services or buying a new bike.
Incredible and patient staff take so much time to help me figure out the best set up for child seats and storage on my e-bike. We bike over an hour to come to this specific store and location because the service is ALWAYS exceptional. Thank you for helping me and my family move around the city on our bike!!!!! It has given us the best memories ever.
Very helpful!
It was crowded on a sunny day which is to be expected. However, the staff was very accommodating and caring to me and all who were waiting.
Great customer service!
I love Bicycle Habitat! Your staff are friendly, knowledgeable and thorough. Repairs are quick (when possible). I will keep returning for all of my cycling needs.
The customer service was very friendly and lovely.
Fast service and very knowledgable staff. Was in and out of there for a tire replacement in less than 15 minutes.
I had to replace an entire wheel and the service was insanely expensive! I used your services because I live in the neighborhood but next time, I'll go somewhere else. The shop is nice but way to overpriced.
We love you guys. Always beyond helpful. We were talking about loyalty with our kids and I used your store as an example of a place we are loyal to because over the years we've had always had amazing experiences. Well done. Brooklyn needs more places like BH.