based on 4611 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
wonderful shop- attentive, efficient and outstanding service.
Marked up a drivetrain cleaning 50% then said the mechanic had it do a couple extra things. Those couple extra things were cleaning the bike (it wasn’t cleaned) and tightening the front stack (wasn’t loose). They brought the price back down to the $80 price but still left a terrible taste in my mouth.
I like that I can walk in with a problem and get it fixed in 10 minutes by trustworthy people who charge a fair price. The support for long term customers is really what I love about this store.
the staff - friendly and so helpful
they work fast and make you feel comfortable in the space
they explain everything very clearly - never felt pressured or that I was just an occasional rider
Great services, knowledgable & a friendly staff.
Thumbs up for ya’ll!
PSiqueira
For me having a reliable neighborhood bike shop with quick turn-around service is just great. They also have plenty of accessories/equipment if you need something day of. All in all highly recommend.
Tons of bikes and merchandise in-store. Repair shop is fast, efficient, and competitively priced.
Everything is done quickly and professionally. Staff is friendly and takes time to answer questions. Have been going to Bicycle Habitat for years and have always been very happy with my experience
Great mechanics. Good selection of gear.
Have bought multiple bikes there. Love the lifetime adjustments. Makes my bike safer and more enjoyable to ride.
Matt and Justine are the best
Excellent Mechanics
Personal service
Excellent Gear
Great selection of products and great service
Staff are very helpful and welcoming. I needed help with my lights and they had a replacement cord and strap that I needed.
Chad was amazing!! Gave us a rundown on everything to look out for and gave us a test ride, I got a bike because of him. Give this man a raise!! He was so friendly and warm
The best just the best. Everyone there is attentive kind and helpful and you can tell they are passionate about bikes. They changed my handle bar set up and its been a game changer on my bike. Best bike store in NYC by far
Mike gave me great customer service. Went above and beyond.
Thanks again for the over-the-phone and in-person help, much appreciated !
Friendly team, very knowledgable!
Clear, effective, fast!
The friendly and helpful staff is the best.
Very helpful staff that is extremely knowledgeable. They keep you well within your budget by offering best options
Great service, fast and friendly. Whether I need something new or something repaired (and even at the last minute), Bicycle Habitat is my go-to place.
The salesman was outstanding.
Great service, friendly and knowledgeable reps. Will be returning for all my bike needs
it was an amazing experience! everyone was super helpful and worked with me about which repairs to get first and the repairs that are needed later on.
Friendly and Professional.
Micheal really walked me through what I needed. Super grateful and felt a lot more comfortable with my purchase.
Pleasant and efficient interaction, very helpful staff.
Really nice people
Quality customer service
They put my bike chain on and did not even bother to oil it or check that the bike did not skip I returned he dismissed my complaint blaming it on something else even though you can see the dryness of the new chain