based on 2810 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Super friendly. Super speedy. 10/10 recommend!
The bike isn’t fixed right. The pedals are slipping again.
justine was amazing. she deserves a big accolade.
Great customer service. Everyone in the shop is so kind.
The young guy who helped us fitted helmets on my two kids very nicely. And patiently.
Fast and friendly
They did a great job tuning up my bike. Service was prompt.
I dropped my bike off at Bicycle Habitat because the chain slipped off when I switched gears. I asked for a tune up at the same time. When I returned, I was told that a mechanic checked the bike and found it to be fine. I was then given the option of getting a refund on my deposit or a credit. I felt assured by the mechanic's assessment and was impressed that I wasn't charged for his time.
Super knowledgable and friendly. Not at all pushy and genuinely interested in meeting the customer's needs, even if that means downselling them. Great service, awesome selection of add-ons, and free bike check ups for life!
It was all good. The price was a bit high but perhaps that’s the cost of doing business in NYC.
Justine is extremely gracious and professional.
I am looking for a new bike and the person who helped me spent so much time and gave careful thought. i am not very tall, so she looked at different brands that might have extra small frames. It was really a pleasure.
Very professional and yet personal service
Very friendly Eduardo was very nice
Always take my bikes to Bicycle Habitat. I have never been disappointed.
Helpful, friendly, knowledgeable staff.
Great staff very helpful
Great bike
Many thanks
Great customer service and care for products purchased there.
The service from the team is exceptional. They really take their time with each customer and explain in detail their recommendations
Chad from the Vanderbilt location was extremely helpful and friendly, he ran outside after I’d left the store just to give me a map of the NYC bike routes. He recommended a great helmet and made me feel more confident as a casual city rider. Thank you Chad and Habitat!
Leah was the best for introducing me to “Asia fit” helmets!
The final bill was higher than the estimate. It would be helpful to have a more accurate estimate.
Friendly, helpful team
Staff were very helpful over the phone
Fast, great and knowledgeable service. Thanks.
Your people.
The problem with my bike was quickly resolved.
Friendly, quick, and reasonably-priced
Super clear and knowledgeable
I purchased a bike new this summer, and had some issue with the cassette or free wheel, it just came loose and was wobbly and the bike was suddenly unusable. I brought it immediately to the store, and every person was super friendly and understanding about it and made the repair immediately- only about 10 minutes, and I was so relieved when it was still under warranty. Really made my day. Definitely a very friendly and customer oriented experience. thanks!