based on 4799 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love how knowledgeable and helpful everyone was. 10 out of 10.
They know what they’re doing. Nice guys too.
I bought my bike here and these guys always go out of their way to be helpful and do a great with any repairs i need! they aer a real bike shop! the sorted me out same day which was a life saver.
Everyone did a great job with my bike repair and explained the issues and work to be done.
You have a friendly capable staff.
Very often I am able to get fast reliable service!
Excellent service
Didn't make the repair I ordered and they charge 3x for the same part online
The employee quickly located the correct part, put on and perfectly adjusted the removable rear fender I purchased.
Fantastic service from experts who have seen everything and who are committed to the communities.
Friendly, expert service.
First off, I love supporting a good neighborhood business. Took in a bike that hadn’t moved in 3 years and got friendly, capable service and a quick turnaround. Now it rides like new.
I came in to pick up my bike. The cost of repair was very high--over $400. Then after the sales person showed me some accessories, I was asked to wait. I assumed my bike would be forthcoming since the email said it was ready.
I continued to wait for over 30 minutes, thinking that my bike was coming. Finally, I asked where my bike was and it was brought out from another part of the store. Staff seems disorganized to me.
Great customer service, very helpful and great buying experience. Stopped by a few shops before I finally made my purchase at bicycle habitat.
Thank you for helping me pick out my first pair of cycling shoes! This was my first time visiting Bicycle Habitat and I will definitely be a returning customer. Staff were patient and extremely helpful, making sure I understood the different options available and helped me make the best choice.
It was a very good experience and I still enjoy riding my bike.
Good customer service
All your staff are extremely knowledgeable about the products you sell, and above all, the mechanics I have dealt with have all been excellent. (In addition -- this is a plus -- many speak Spanish!) Many times when I go into your store, I have had an emergency that means that my bike is no longer functional. One is often rushing to get to a meeting or an appointment. The mechanics fix the problem while I wait -- and that is invaluable.
The staff are friendly and very knowledgeable.
They offered me less expensive options, and spoke to me about what I was getting myself into.
Bike was in great shape and worked well for riding.
Good, responsive and friendly service.
We rented a bike, got a nice bike, got nice service. No complaints.
Staff was very helpful, friendly, supportive and appreciative!
Matt and the team on 7th Avenue are great!
They care about your needs and your wants when it comes to making your high end ride even more special.
So easy. I had a quick fix for my sons bike and couldn’t have been easier with guidance on managing the Woom bike stages.
Top notch customer and repair service.
Prompt and thoughtful assistance. thank you!
Great service, and very friendly and knowledgeable staff.
The service was polite and kind. I am very happy with it.
You all were extremely quick! Rolled into the shop, told ya'll the services I needed and 40 minutes later everything was finished. Also needed some pedals and one of your employees were extremely helpful in going over a few varieties with me.