based on 3216 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jestine and Matt are my most favorite employees!
Always welcoming me and answering my big & little questions about bicycling!
Great experience overall! Pleasant and knowledgeable service person!
Your people are very helpful and willing to explain things. Keep it up
The prices were way too high. Additionally, I was not told of the system the store is now using, where you pay simply to have your bike assessed for what work needs to be done. I put down a deposit when I dropped my bike off to get the estimate without it being explained that if I chose not to get the work done I wouldn't get that money back. If I knew I was paying $30 just to be told about work that I already knew needed to be done, I wouldn't have agreed to it.
I am pleased with my new bike helmet, my first new helmet in a long time. Brian, (I hope I have his name right) was very helpful to me, providing me with a number of helmets to try on. When, I arrived home and told my husband about my purchase, he said he wanted a new helmet, too. So, I think he will be over to see you, soon.
Note: I was very pleased with Brian’s assistance. I am a senior citizen and a woman and bike shop staff do not always greet me warmly.
Adam Bernstein was wonderful. I'm so happy to have a reliable and friendly bike shop in the neighborhood.
High quality service and staff always goes above and beyon
You have created a very welcoming, effective space for people to learn more about bicycling, purchase new equipment, and repair the equipment they have. Every interaction I’ve had with staff has been a positive one. I’m very happy with my new bicycle, with the way it was set up, and with the help I received in fine-tuning the fit. Well done, all.
They keep me on the road. Always very accommodating and efficient.
Was very clear on what can and would be done gave an accurate price...and had my bike all tuned up in a very timely manner...the persons I delt with were very kind and helpful...
Fast break service while I waited, right before closing. Thank you, gentlemen!
Always when I step into your shop I feel nothing else but welcome and you are taking care of my needs without a rush or certain pressure!
I like that a lot.
I go to Bicycle Habitat in Prospect Heights for all my cycling needs. Eric did a great job changing my derailer, chain and cassette and gave me advice to save me money next time. The labor cost was reasonable and the service performed the same day.
service was great and professional. may only problem was the price.. which is on the expensive side.
Very helpful
Super friendly and knowledgeable service
Staff were extremely knowledgeable and helpful for a complete newbie making a decision on a new bike.
Chad was great with our (nervous) year old who needed a bigger size helmet. He fit her in 2 options, we figured out her size, and then he helped show her all the colors that she could pick. She picked a super cool red/orange helmet with yellow straps, and adjusted the straps so we wouldnt have to at home! He was so kind with her!
You guys did a great job - thank you!
Man I bought my bike from RA and I wish I had bought it from you. It was impossible to get help or advice from them and your team was so, so much better. Looking forward to becoming a repeat customer of the shop. Thank you to your team for swift and professional service
It’s really high quality and the staff are really helpful and nice
Great mechanics
Excellent Products
I have felt this way for years…cost of labor is very high and seems out of proportion to the work that is done
Been going there practically since they opened in Soho. I’ve always had a great experience with the service and everyone who works there. And they have never tried to sell me something or tell me I need something fixed on my bikes that didn’t really need fixing. Honesty.
Stopped in for an air top up, turned out I needed an inner tube replaced, your great staff did it quickly and efficiently, and everyone was super pleasant as always. Love your shop!
Everything. I love my new bike. Service was top notch. Staff are all very knowledgeable.
The bicycle mechanic was excellent at talking about a quick vs. a durable fix, based on my needs for the day, and the tradeoffs involved. Really appreciated that!
Very professional
Great guys Tim & Adam. Tim fixed up my bike good and speedy. Runs like a top.