based on 4611 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your staff is knowledgeable & services are swift and focused on safety. I trust my bike to Bicycle Habitat & have done so since the 90s. #realdeal
friendly, helpful, knowledgable
be a little friendlier
Great staff. They were super helpful in ordering a bike for me and really Patient with my timing on when I could pick up the bike. They sold me some additional accessories for the bike, but I didn’t feel like I was being sold to, if you know what I mean.
I love the bike and I’m really grateful for the” Free, minor, tuning, and adjustments” offer that was made. I’ll definitely be back!
Thanks so much!
Very helpful and friendly environment in the shop!
The people are nice, they fixed my bike, and it’s close to my house.
Everyone who works in the store is nice and friendly and really knowledgable, which makes biking really accessible to people who are just beginning. Whether you are just starting or an experienced rider, their customer service is unlike anything I've seen across the city. They take a lot of time to answer questions and give advice, which to me is just as valuable as the services and products themselves.
Libby was super helpful and friendly, thanks so much!
Fastness and efficacity
I showed up five minutes before closing time Saturday, and the technician cheerfully dealt with my problem on the spot.
The team on Vanderbilt are knowledgeable and professional, while also being approachable and easy to discuss whatever issues I may have or questions I may have. Courteous and polite & good service. What’s not to like?
Great service!
Bought a nee bike and refurbished an old one.
Sales was terriffic and service personal are the best.
Had a great experience buying my first gravel bike. As a distance runner dealing with an injury, I was in the market for an entry-level bike that could get some good miles in. The team at Bicycle Habitat helped me chose between a few options, and gave ample time for test rides.
Great experience, and will be back.
Every thing was very good
Excelente servicio !!!
It was fine - I don't give the highest
Super fast turnaround! Thanks!
You didn't just fix it, you took time to understand why it was important to me, and then more time to explain what you did, and set my expectations really well. 10/10, might actually sabotage my bike so I can come back again.
Mike was super helpful and very knowledgeable when I took my bike in for a tune up.
The sales reps (Josh and Matt) were very helpful. Both were very knowledgeable and gave me good advice on the tires (Continental Grand Prix 5000 AS TR). I am very pleased with the tires.
Everyone at Brooklyn Bicycle Habitat was very helpful and professional.
They know their stuff and it's the only place I go to for riding supplies.
A well stocked shop with good karma.
Justine is the best
Great service from Eduardo and team!!
nice, knowledgeable staff helping make good buying decisions
love yall but something about paying $100 for a flat fix and tire replacement dont sit right with me...
Best customer service ever!
Great service and personable staff
Very awesome and helpful bike shop!
I brought in a friend's loaner bike for minor repairs, fast turnaround. As well, I checked out the bike sales area, where the staff was very friendly, knowledgeable and gave me advice on buying a bike in the future. They KNOW bikes. Thanks!