based on 2810 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff is so friendly and responsive. The bikes we’ve gotten are very high quality. We love Brooklyn Habitat.
Quick and friendly service.
Service and history! This is THE bike shop!
Friendly and super helpful staff, great stock and if they're out of something they'll order it for you. Top marks!
Everyone is so incredibly helpful n generous n knowledgeable. They really provide individualized care n empathy whether that’s new bike purchases, accessories, installments or tune ups, I would never go anywhere else.
I’ve been to a lot of bike shops in the last few weeks, and Bicycle Habitat was by FAR the friendliest and most helpful. I went to two locations, both the one on Vanderbilt in Brooklyn and the one on 7th and 23rd in Manhattan. Justine sold me the Trek FX1 that I ended up getting, she was so knowledgeable, and she made it a really fun and enjoyable process. I will be a loyal customer for sure!
Very friendly staff!
Great fast service!
Great atmosphere!
Great conversation!
Low Prices to fix bike!
I Love this place!
I left my Trek bike, which I bought from Bike Habitat, there for an estimate on some work. After getting the estimate, I decided not to have the work done now and picked it up, after being assured the bike was good to go.All had gone smoothly and pleasantly.After getting the bike put on the street though,I realized cables had not been reconnected and I had no rear brake. This seems very careless of your staff.
Great service and great expertise! Very fortunate to have a local bike shop of this quality
Cheerful and helpful staff can always fix my bike. Good prices!
Great friendly service
I walked in not knowing if I needed new brakes because mine were very noisy! Libby was super kind and helpful, and fit me in on the spot. Mike fixed up my brakes and adjusted my headset. The squeak is gone, and my ride is noticeably much smoother. Mike did great work. What I loved about my experience was how personable everyone in the shop was down to the little things like holding the door as I wheeled my bike in and out. There was no pressure to buy things or get service I didn't need. Big thank you to the whole team there with special shout outs to Libby and Mike! I'll definitely come back.
Very knowledgeable and friendly folks
The staff was friendly and provided honest and transparent advice helping me to find the bike that worked best for me.
BH is never forceful and always informed in its guidance to the bewildered and curious city cyclist. Great clientele too, a sophisticated bunch of brave bikers:)
The staff is great, but the prices are not cheap.
Easy, uncomplicated, fast.
Honest & straight up. Small deposit to hold a bike. Bike ready when promised. Would buy off again
Knowledgeable. Trustworthy. Didn’t feel like they were hustling. Took care of my kids repairs. Son say bike rides as smooth as the first day
Great service. Mechanics do a bang up job.
Great service and advice for my requests.
Friendly staff. Nice service.
Always kind professional and easy to work with.
Exemplary sales staff and store policy, will shop again!
They helped me out quickly and got me back on my wheels. Great, knowledgeable, courteous service.
Amazing customer service--I'm a complete bicycle newbie and Matt worked with me patiently to find the best option for what I need. Highly recommend!!
I love the trade-in program - for my growing son who needs a new bike every few years, it's great to have a shop that makes that easier financially.
Nice guys, great service!
love this place, love the people, friendly, fast, and fair prices.