based on 2810 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff was very helpful and friendly. Technician did a great job repairing my bike while I waited.
Friendliest and most helpful bicycle service I’ve have gotten in the entire US.
My son uses you and speaks highly of you. I felt like I was in good hands.
I was very satisfied with your service
The shop is knowledgeable and always thinking of the customer. No stuffy elite racing bs here. They get my bike good so I can live my life with it.
I dropped off my bike for a repair. Since it had been several years since an overall maintenance was done they recommended a full service overhaul. I am glad I decided to go that route.
My bike was disassembled and all components were adjusted and the drivetrain cleaned. Bike is ten years old. It looks and rides like new.
The staff is friendly and knowledgeable. And the quality of the service was worth the price..
I highly recommend this shop.
friendly, knowledgable, thorough and fast!
I wouldn’t recommend I’m very unhappy about the bike that I purchased. It was just put together.
The surly preamble.. I had dropped off some fenders to be installed when the bike was being built and asked if they could be put on if they fit.
When I arrive, the fenders were installed with notes saying that they were too big.
Upon inspection, I see that the frame was scratched, and the paint was chipped in places where the fender was installed, and it was installed improperly. Mostly there are scratches to the paint and the fender stay was being pulled over and putting a lot of pressure on the brake mount. This is absolutely unacceptable and furthermore, I even paid you for this poor install installation work.
Furthermore, the rear brakes were never aligned properly, and there was significant rubbing. I spent my own time at home, realigning the rear brake caliper, and wheel properly.
Friendly knowledgeable sales person and good service and product
The was my first tome buying a bike and it was an excellent experience. The staff were extremely helpful in answering my questions, and transparent with the pricing.
The BH folks are friendly, knowledgeable, no nonsense bike experts. They've helped me with some fancier bike stuff including racing fittings, but I've seen them help loads of families. And they're local, which I like.
staff are super friendly and knowledgable, patient and take time to really listen and help.
Phenomenal people, extremely friendly and incredibly knowledgeable
People who know what they're talking about.
JEREMY IS THE BEST!!!! Thank you for a great first time in the shop!!!
You guys are awesome!
Nice people, ready to help. Professionals
Knowledgeable and friendly staff
I went in for break pads and felt like I was being upsold and ripped off at every turn. I've bought 7 bikes from Bicycle Habitat over the years. I will never go back.
Elvis was great. Got me the right stuff, installed it for me and helped me learn how to use it. I got my first clipless setup and he held my bike for me while teaching me how to get in and out. Totally awesome service, and a really cool dude!
Prompt and personalized shllort
Service is quick but I feel like the mechanics always try to upsell me
Thank you Tim for such a quick service, despite only being you that day! I hope the rest of the day went smoothly :)
The friendliness and quality of the service was fantastic
Excellent work.
Great service
Great thorough service, quick turnaround. Prices are on the high end, but worth it for the quality of work.
Helpful, friendly staff!
The people who work there especially Mark!
Superb and friendly customer service from Adam for repairs and explanation of repairs and options
Timely bike repair and friendly staff