based on 3214 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Super friendly staff all around!!
good service i got a new bike seat with a 30 day trial period. your staff was very helpful
Staff at s great! Had the bike I was looking for.
there isn't much more to say than that Libby is the best!
Very helpful friendly staff John (with a beard) offered suggestions and opinions. Helped us make a great choice
I had to drop my bike off for some unexpected maintenance and Mike the mechanic was able to fix my problem in short order as I had a trip coming up in a day and I needed my bike for the trip. I appreciated his customer service and fixing my bike accordingly! Thanks Mike!
Staff are knowledgeable, incredibly supportive, and accommodating during bike shopping.
I am thankful Matt took the time to answer all of my questions and insure the bike was the right fit for me.
My bike was ready quickly. I was met at the door quickly and was contacted when my bike was ready. The staff is very friendly.
The shop people were very nice and took the time to answer all my questions. I didn't feel rushed at all in making my choices
Tim Lee did an outstanding job tuning up my bike and replacing parts. The bike works beautifully now. Work was completed quickly. I was very happy with the service.
One note -- my spam filter blocked the email with the estimate and I couldn't find it in spam. You might want to tell people the estimate will come from ascension and not from Bicycle Habitat.
Kind and helpful team
Came in to replace the tube after a flat, and the guy who worked on my bike ended up making my wheel out of position so it isn’t true anymore. That was a disappointment from a bike shop I’ve frequented.
The service is great, however I wish someone could figure out why my disc breaks won't stop making noises and figure out how to fix the problem
I just bought an inner tube. Service was great!
Good customer service and reasonable rates and prices
Had a total tune up and replacement of several parts on my bike - the work was great, the bike feels like new. The amount of time it would take was clearly communicated and stayed on the expected schedule.
Prompt and knowledgeable.
There is a decent variety of options for different items.
10/10, had a race and they were able to rush service my bike same day. My only bike shop from now on!
Chadd was very helpful, and I enjoyed the variety of accessories available at the shop. Great customer service all around.
Came in for a flat, and asked about a tool the recommendation was sleek nice looking and had a great price point since i didn't ask the price
Libby and the rest of the staff provide excellent information and service.
cheerful and helpful.
thanks.
Love the helmets. Simple, pretty and well-designed -- hard to find anymore!
Kind helpful staff
Thanks for the swift repair - and for salvaging, rather than replacing, parts after the accident
I was never contacted to know when my bike was ready. I had to contact you guys and was on hold for 20 minutes and you guys hung up on me. When I called back the girl who answered had a rude attitude and when she kept me on hold for an additional 5 minutes and when she came back she said "sorry yeah your bike is ready,. So are you going to come pick it up?!" At this time it's after 5:00 and you guys close at 6:00 and I live in Queens so obviously that's not enough time to get there so I had to wait till the following morning and when I got there the guy who opened up the gate helped me but he couldn't find my bike and I had to find it myself.
I was told to go here by my employer and that I would get a 10% discount if I tell them I'm from Valkyrie Messengers and I also brought the staff bagels and was told by a girl on the phone that if I bring bagels they would squeeze me in but i didn't get the bike back for 2 days and I need my bike for work.
There were things done to the bike that I originally did not want or could even afford but you guys charged me for it and I didn't think that you would charge $40+ each just to route cables thru the frame
All I wanted done was to flush my cables and have a wheel true as well as new brake pads and you guys only did the front pad not both and I ended up having to pay nearly $190 for a job that wasn't right and not what I asked for originally. My cables were working just fine maybe they needed some love but no reason to just have me get new ones
very friendly and professional service
Speedy responsive service.