What our customers think of us!

Mike, one of your mechanics, is great.

The employees at Bike Habitat were professional and pleasant to interact with. I was also impressed by how quickly they work.

Repairs have always been done quickly and professionally. I never feel like I'm being upsold on things I don't need. They are kind about my "vintage" (and uncool) bicycles.

Service service service. These guys really care and they’ve got the chops to support it. Trust them to the moon and back.

Quick service, great location with easy access to with a broken bike (bus/subway stops available nearby) and good opening hours.

Fast, courteous, and professional. Thanks for getting my ride spruced up in a jiffy!!

The Staff is really friendly and helpful! Even on a busy day, they were able to help me and were very kind.

Great service!

I've been a customer for years.

I'm always treated well - and I trust the people who work there.

Extraordinarily helpful and friendly staff

Charlie was lovely and gave me a discount as were partnering together for the century and I appreciated that a lot!

Tim is awesome. Great service

fast service and honest. Also friendly.

Really appreciate the excellent service and great price and advice from Mike

Amazingly friendly and knowledgable staff, trustworthy bike repair service, and a well-curated selection of bikes and gear.

The sales person was very helpful and knowledgeable.

I purchased an online gift card on 4/4 which I didn't receive right away, and I've reached out to inquire about our gift card and still have not heard back! Please reach out to me at Phone number removed or Email address removed - thanks!

Eric is an excellent mechanic and his attention to detail is impressive. After my bike was blown off the ferry hook and dragged along the deck I was terrified it would be a mess but he identified the problems quickly and gave the bike a complete checkup and tune up. And when he realized I'd ordered the wrong part based on his information he quickly deducted the price from the cost and re-ordered the correct one. He's a gem. I trust all my bikes to him.

Very friendly and helpful people!

fast and friendly! thank you!!

I like how respectfully you treat your clients. I also am impressed by how well you took care of my bike the other day.

I interacted with Chad, Tim, and Elvis on a tune up and wheel install, and all were great. Very friendly and knew their stuff. Bike came out looking great.

I got a great deal and service was very friendly.

Great, thoughtful helpful service :)

Every part either in stock or easily ordered. The mechanics are all top notch.

Service is wonderful and attentive, the trade in program is great, and they’ve always had a wide array of kids options in stock.

I had a flat and needed my bike checked over before heading out on a trip. Every staff member I came in contact with was super friendly and knowledgeable. They wasted no time in taking a look at my bike and I was all set to leave in about 20 minutes. Amazing!

There was a problem with a part that was swapped out as part of tune up. This was fixed quickly and it was not a big issue, but the part could and should have been tested prior to handing the bike over. Otherwise the whole process was smooth

I recently purchased bike pedals from your shop, and while I appreciate the offer to install both the pedals and included cleats, I was caught off guard by a $15 charge for cleat installation at checkout. This charge wasn't mentioned when the service was offered, which was disappointing and left me feeling uncomfortable about the interaction.

Overall, the service was good, but this lack of price transparency really impacted my experience. My suggestion would be to clearly communicate all service charges to customers upfront, before performing the work. Being more transparent about costs would create a much better experience for your customers.

Promptly and courteously addressed our needs and always had a solution for everything we needed!