based on 2810 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service, even though she came from a different location she was amazing . She was very informative and helpful . The technicians there are amazing . I bought a because I got to see first hand the technician there due to the fact that they service the new bike I was going to purchase.
Very helpful and got exactly what I wanted. Thanks for everything.
Great staff and service. Literally saved our lives by noticing our brakes and chain were almost end of life.
Very expensive
Pretty reliable mechanics. My bike is running great after this last service.
Y'all have very good service and I got the perfect part for my ebike........ THANKS
Always professional and the prices are reasonable.
Team was fantastic! And Fast!
Nicest bike shop in all of NYC!
Outstanding
Experienced and friendly mechanics and staff
Friendly knowledgeable service.
Geoff was awesome - fixed my bike and helped me understand how to prevent the issue happening again - thank you!!
I feel welcome! The urgency precisely and accuracy. The definition of high quality the greatest brake. Thanks for your services!
Atch…
Customer Satisfied
1-Phone number removed.
Great customer service and that 10% perk after purchasing something is nice!
Friendly and knowledgeable staff
Mike was extremely knowledgeable and also easy to talk to, and. I felt put at ease and comfortable making a decision about buying a bike thanks to the time and effort he made. He also helped my boyfriend test a bike and remembered that detail later when I went to pick it up, which he definitely didn’t have to do since my boyfriend wasn’t looking to buy.
Very attentive staff, friendly and unpretentious (uncommon in the world of bike shops, alas). And knowledgeable and skilled, of course.
Prompt work on services! And good selection of gear
High quality brands at fair prices
Great quick service- I came in with some maintenance and they repaired it right away. I really appreciate the communication about my issue as well. Excellent.
They know everything about bikes and are easy to talk to.
Great staff. Very helpful, friendly and knowledgeable. Excellent selection of products. Store hours are convenient.
This is a great bike store. No hard sell or talking down to you; just a good selection of products and advice from people who know and ride bikes themselves.
Justine, especially, was knowledgeable, super helpful and patient as I searched for a new, better bike.
I settled on a Trek FX3, which has a carbon fork and aluminum frame; so it's relatively light, yet smooth.
For my accessories, Justine also suggested quality products based on her expertise, like the Kryptonite New York Lock for a secure lock.
I am very happy with the bike I picked up and rode home today. And thankful for Bicycle Habitat providing a quality, fair-priced buying experience. Thank you!
great customer service! appreciate that brakes/chain repair are free when you buy the bike at the store!
Staff is friendly and helpful, but you don't often have what I'm looking for in stock. The other day when I went there was only one tire in the style I needed in the entire shop. You'd think they'd be stocked in pairs, given bicycles have two wheels ..?
In addition the payment system was down...luckily I had cash.
Reliable, fast, and reasonably priced service for all of my bikes. I'm always given multiple options for how to fix an issue when available, and the more expensive option is never pushed but always comes with a great explanation of potential benefits.
Efficient and friendly repair service.
Didn’t fix my bike’s issue and didn’t know what they were doing
Good service.