based on 3057 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The mechanic's and sales people were very kind and helpful
Great job as always!
Staff very friendly & more importantly helpful…pleasure to walk in and not feel rushed..very professional
Very customer friendly tk my 16 year old daughter
Great service. All the employees are friendly and helpful.
You had what I needed. Your service was quite good. Your mechanic knocked the job out quickly and efficiently. And your communication was excellent. Cheers, guys! I'll be back.
Great service
Working with Matt has been the best LBS experience I have had - period! thanks for the help and wonderful guidance!
Everyone is friendly, and service is quick. I realize this was a holiday season, and I anticipated turnaround time would be slow. However the bike was done in less than a week, and service as usual was great
Matt B is exceptionally knowledgable and spent a LOT of time with me to select and fit my bike (Giant Defy Advanced 1M). Overall staff is very friendky, knlwedgeable and store has a good vibe. Also very good advice on accessories.
We love Bicycle Habitat. My parents, who live in NC, have purchased bikes from them as well!
I met Matt and his services and information was outstanding!
Best bike store in NYC!!!
Honestly, prices are the only thing that keep me away. Staff is fantastic, friendly and knowledgeable.
Helpful staff with deep knowledge of products on the market
Very professional and customer service oriented
Knowledgeable staff, great service!
Thank you to Chad for his help!!
Very personable members of staff who helped me pick gifts out.
The sales associates were not very friendly in the store section. But the mechanics are THE BEST! So helpful and take the time to explain the issues.
It would be great if there were a few brands of kids bikes to choose from
Loved having a woman help me find the bike I needed
good service and they know how to do their job best
Both the service and the products are excellent!
I brought my bike in for a flat fix. Given I have gator skins and which are puncture resistant, I suggested the cause was probably big and ask that the mechanic try to find the cause so I don’t get more flats. I wasn’t crazy about paying almost $30 for a flat fix (everywhere else they’re $20) but what can you do.
When I picked up my bike, I asked if they found the cause. They said they didn’t think the mechanic looked. -_-
C’mon guys!! Do me a service and try to figure out why my puncture proof tires got a flat!! CARE about your customers!
Lo and behold the next day I got another flat. I took it to another bike shop and they found I had a faulty tire. the wire bead in my tire had snapped and was puncturing my tube.
Why recommend Bicycle Habitat? I ended up paying more for less.
Friendly staff and always willing to help 🤘🏼
Timeliness and quality of service.
I felt that the sales associate was quite rude. It was really a terrible experience. I wanted to buy a bike, and the person who helped me was a young guy who was incredibly unfriendly. So I never went back to the store (in Chelsea) , and I never bought the bike.
Pros
Best place for bike repair