based on 3057 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Feels honest. Fair prices. Well run business.
everything. i like everything about BH. especially Justine. shes the best.
Friendly and experienced staff
Very friendly and professional
Matt and team are the best - I wish I lived closer and would use the shop more often
Justine,
Thank you so much for helping us to choose the bikes
Excelent service. I will recomend it
Very willing to accommodate my request on the moment - I know it’s not easy so thank you!
Everyone is highly knowledgeable and willing to go out of their way to accommodate me.
Everyone is friendly.
You have a wide selection of merchandise all of which is thoughtfully useful.
Everyone who works there it seems rides a bike.
While you have necessary protocols and sometimes I need to wait, staff uses a common sense approach if for instance I have a flat tire and a mechanic can squeeze me in while working on a dropped off bike.
Staff goes beyond the immediate repair and suggests important additional repairs that emerge without any inkling that I'm gauging me for more work. It's all legit.
Staff seem quite genuinely friendly among themselves creating very positive atmosphere.
It's fun to go into your store.
Appreciate all of Libby’s time and incredible expertise!
Cheerful helpful Service!🙏🏽🕉
I received very honest and clear information about my bicycle at Bicycle Habitat. Everyone there was willing to take the time to explain everything to me and I fully appreciated the experience. Highly recommend!
Reliable and fair shop that cares about its customers. Excellent service. Have been using Bicycle Habitat for decades.
Everyone was so nice and helpful. As well, their prices were very fair. I highly recommend!
it is exactly what I needed at a very affordable price
Great folks, great vibe, and they promptly helped fix and clean up my bike. Only guys I come to to get help from.
The staff is great. I never feel like they're trying to sell me something I don't need. It feels like a neighborhood shop doing neighborhood business. They're concerned about the product and the quality.
I brought my bike in to get some service done last week that included installing my brakes, installing & calibrating my derailur, and checking to see if my rims needed to be trued.
The rear brake was installed wrong. There are holes on the frame that the brake line was supposed to be the threaded through, and that was not done.
My derailur is not shifting properly—it is spongy and doesn’t up shift properly. Also, when I put torque down on the pedals to turn them, it slips and jumps.
My front brake seems to have some air in the line as it gives more than the back brake when trying to use it. I have to really clamp down to get it to engage.
Also, I don’t believe my rims were checked to be in true as my rear rim still has a slight bend in it that causes the rotor to push into the break pads every revolution it makes.
I would really like to bring my bike back into the shop and have these things addressed and fixed considering I spent almost $200 on this maintenance.
So fast and courteous! Love this place!
I received my bike back within a day. The work done was satisfactory.
I recently bought a new bike, when I get home, I noticed the crank was very scuffed up.
When I picked up my bike which had tune up done over several weeks while we waited for some parts to be delivered. Once part arrived work was completed quickly. When I picked up my bike I thought maybe it would be all cleaned up. ie that it would be washed up and clean with new parts. washing bikes while annoying give so much satisfaction. I would recommend you include it as part of bike tune ups even if you charge more for the tune up.
Employee was very helpful and knowledgeable.
You very good at what you do
Mechanics are great!
We were helped right away and got very useful information about bike helmets. The salesperson was also very nice about making sure the helmet was adjusted correctnly.
Great service
Great help with really nice service.
Have always had great Trek options. Provide unlimited basic service. Friendly helpful staff.
The gang helped me out with a loose shifter cable, and helped me choose a really great new lock. They also have cool hot sauce.