Customer Testimonials
Warm and inviting staff whom are genuinely interested in their customer’s biking needs.
The lady who sold to me was very friendly. She recommended a couple of little additions to my daughter's new bike that she is very happy with (unicorn Bell and a stand).
I love that I turned up at 5.22pm Friday afternoon and Kirsten and Emily stayed a little later and fixed my tyre/tube so I could ride the next morning. Excellent service.
Attentive sales staff. Didn’t feel like we were being upsold. Wide range of products
I was able to get my old mountain bike serviced and fixed without being hassled to just buy something new. Also the staff helped size my son up for a new bike and let him test ride it as well. I’m really happy with the service thanks guys.
Knowledgeable friendly service.
Made me feel comfortable bringing in a problem I had created.
Well done in making me feel helped on a difficult day.
Met Ms. Jo at the store and she was really attentive and helpful when I when in there to tryout some Trek Cycling Bibs. Told her I’m looking for some sale items on the Bibs and she recommended a couple to me. Tried out and finally got what I wanted. The outlet in QV is really huge and you can spend hours in there browsing the Trek Bicycles and Cycling 🚴🏻♂️ clothing like Trek and Rapha.
The team at Trek Sunshine Coast was very good led by Kirsten . Knew the products and customer service was what you would expect when selling a product as good as Trek. Will always Recommend the store.
The services are friendly, kind and courteous and Trek products are of a high standard that is dependable which the company stands behind proudly.
Exceptional customer service.
really liked the bicycle and the service I received. The salesman took the time to explain the bike’s features and the parts I need to be careful with, which was very helpful. The bike itself looks great and feels high quality. Overall, it was a positive experience and I’m very happy with my purchase.
Amazing
Team were accommodating and super friendly. Very happy with chosen bike.
customer service friendly, helpful and knowledge
Great products and great customer service.
Perfect service,great price and very friendly
Service was great and staff were informational
Great product
Great customer service.. really liked the service tech at your Coburg store.
great friendly service!
The guys here are very easy to deal with and are always happy to help. Customer service is hard to find these days.
Very good service
Everything
Prompt, friendly, professional
Great Service. Brendan was great to deal with and helped me finding the right bike and setting it up on time for pickup.
The staff. Incredible to feel like I have been welcomed back to a community bike store like we use to have in the olden days. Just a great vibe.
Very helpful. Friendly service
Amazing service, friendly welcoming and efficient
Friendly environment and very helpful
The professional friendly service