Customer Testimonials
Great crew that were very attentive. Store looked great!
Very helpful and understanding which bike is right for you. Easily to talk to and opened mind stuff 👍🏼
Great service with friendly and helpful staff.
Your salesman Alex Lim. Was very professional and knowledgeable about the product. The buying experience was very smooth and efficient. Would definitely use this dealer for any future purchases.
Efficient friendly service
Bike looked almost brand new after service
Really great knowledgeable and friendly customer service.
Extremely informative and helpful staff. Genuinely taking the time to assist. Great quality products
I bought the Trek Checkpoint SL5 and the decision was made easier with Kit's help and advice. Product and Service is highly recommended.
friendliness and accomodation, Kit at Myaree was really helpful in giving me advice to help me decide
Our first time to TREK Carindale and were very impressed with initial phone order and subsequent follow ups, at the store the staff were very obliging and helpful.
Best customer service around! 10/10 would come back again.
Being local and friendly. Doing what you say you are going to do is important and happens all the time with Trek people
Only had the bike for a day but seems to be a good build. Service was really good, staff wasn't pushy at all which I really appreciate. Staff were attentive and helped me right away.
First rate products I’ve never had any problems with. Customer service is always the best I’ve experienced in the industry.
They had what I needed and staff at the shop were super helpful about finding the product I needed.
Great customer service
Great product knowledge
The customer service was friendly and informative. The quality of work in replacing my rear cassette and derailleur was excellent.
Great advice, great service in my purchase
The turnaround for servicing my bike was SUPER quick!
I dropped it off at 9 am (with no booking), and it was returned the same day; nicely done guys!!!
Friendly staff
The staff at Trek Northlakes are top shelf! Each phone call,email and in person encounters have been met with "We are here to help". I highly recommend Trek Northlakes. Services are the true reflection of this, I feel confident that my bike is in the best working order after each service and I have yet to find fault with any of the products I have purchased, especially my Bike.
The staff are very helpful and knowledgeable.
Excellent service. Really helpful, trying to address my needs. Good range of quality products. Willing to price match. Compliments to Edreece.
We initially went in so that our son could show us what bike he wanted for his birthday. We ended up leaving with it. This was down to 2 factors:
1. His test ride - he felt the quality of bike right away and already knew it's specs. He rides frequently and thus it was justified to not buy an entry level bike
2. Customer service - extremely kind and respectful. We were met by a young man who was friendly from the get go. There was no push to buy, but rather gave us enough information to build trust in the store and in the product.
It became a no brainer to walk out with it. Our son won't stop riding it, which led us to the conclusion that what he researched and what was told to us in person were in sync - thus no overselling.
Extremely grateful for that service, and would recommend others.
Good communication.
The team was super friendly, helpful and knowledgeable
Great experience buying my MTB from Trek. The team was friendly, knowledgeable, and made the whole process easy from start to finish. The bike was set up perfectly and the customer service has been excellent. Very happy with my purchase and would highly recommend this shop to anyone looking for a quality bike and great support.
The service was amazing. They walked us through the different bikes they hand and explained every question we asked.
Hammers
Great service.