Customer Testimonials
Friendly knowledgeable staff
Great team!
Your team of very helpful staff, same day support to riders who need an urgent tune-up / repair and product range.
Excellent service
I absolutely enjoyed our service we received very grateful lovely customer service , repair was very fast and efficient ! Communication was excellent as well
Friendly and accommodating staff
Great customer service!
Friendly team and great service
Amazing service
Convenient location for me and you stock rapha!
Great value, choice and friendly helpful staff
Dan was very helpful in assisting me with my purchase. He was friendly and provided me with helpful information which was great. I wouldn't hesitate in going back for my future needs. Best in Ipswich!
Service is amazing, feel like part of the company rather than just a number. Reasonably priced and just so easy to deal with.
Friendly knowledgeable staff
Exceptional service
Great range
Great friendly service. Good knowledge around product.
Friendly & helpful salespeople and accommodating
The products are available when I need them. The people I know are providing the customer service.
Friendly and knowledgeable staff. They always recognise me and most know my name. I feel welcome there as a mature woman.
Great products and exceptional service from people who know their product.
It’s good to walk into a bicycle store and be so welcomed , it feels like you’re part of the family. The service you get is so nice, keep it up guys
We went in to get a helmet for my daughter and the person who assisted us took the time to properly fit the helmet, gave us advice, knew what he was talking about and in general was just super helpful and pleasant and friendly. We had been to a few shops that day trying to find a helmet and he was by far the most helpful and it would make me go back to the store to buy other things.
Great product, albeit at a high price.
The team did a great job adjusting the bike in the shop. When I took the bike for a first ride it felt like it had been tailored for me - which it had!
Many thanks Trek!
friendly service and advise.
Helpful staff
Knowledgeable customer service
Reserved bike online. Ready for pick up next day. Great service.
We bought two trek slash 6 gen 8’s for Christmas from the Joondalup store. Picked them up Christmas Eve. On Christmas day, our 12 year old son picked up the front tyre was incorrectly set up, his front handle bars were misaligned and his gears were incorrectly set up, as you can imagine he was heartbroken and we made the call to prevent further damage to the bike, he was unable to ride it.
We turned up to the Joondalup store for opening on the 27th December, after waiting ten minutes after opening, where the joondalup store was still closed we called the whitfords store and Riley answered.
He was nothing but apologetic and told us to bring the bike straight to whitfords where he spent the day fixing all the errors and mistakes caused by joondalup in the setting up of the bike.
We are still extremely disappointed in the service from Joondalup Trek, they ruined what should have been a priceless Christmas for our son by pure lack of care when handing over the bike.
Riley did an excellent job in restoring some faith, however he shouldn't have had to do this.
We cant get that special moment back.
Great bike (Domane), great components (Bontrager tyres, saddle etc), SRAM groupset and excellent service.
And most importantly a very friendly and knowledgeable staff.