Customer Testimonials
Excellent customer service and advice.
Friendly staff. I can go and see them for the smallest problem. Consistently great maintenance, my bicycle feels great to ride afterwards.
Love my bike - good value for money.
John was fantastic to deal with, super personable, knowledgeable and helpful.
The team is always so helpful, advising on what parts/strategy is necessary on the issues my bike had. Can’t fault them at all.
Service was explained well and all questions and queries were answered.
Enjoy my Trek Madone.
Nathan and the team at North Lakes are always willing to assist with questions and purchases.
Good service, knowledgeable, no hard sell. Good experience and competitive price.
The professional service received from Jordan, Jack and the team is absolute first class. Wouldn’t go anywhere else.
good bike, good service
Great customer service and advice, which was pitched at the right level and resulted in a much better decision on size and fit. Duncan insisted he is a ratbag, but in my experience he was professional, knowledgeable and filled with cycling wisdom.
On products, the Allant is just so damned easy to ride, even at the end of a long week of commuting with a hill climb to home. Couldn't be happier.
Customer service was focused and informative, with the service completed as outlined.
Good quality and awesome service
Reasonable price and range
Team was great, store looks great. Haven't had a service yet but otherwise I am very impressed
Staff are always friendly & all products are a very high quality.
Great people and service. Great bikes!
extremely professional and offered to help me out with my bike problem, and fixed the problem while i waited
Excellent communication and willingness to help from the team especially Tatiana
Friendly service and quality products.
While l have been looking for a bike, the Camberwell Trek team have always provided excellent customer service. This included allowing multiple test rides before choosing the bike I liked and then sourcing a bike in my size.
Exceptional service
Very good service
Team members are polite and respectful
Quality and friendly service.
Excellent customer service.
I bought the wrong innertubes.
I realised when I got home and brought them back to swap for the right type.
This occurred promptly without any hassle or concern raised
Great service from the team at the Richmond store. Have very little knowledge on cycling, so it was great that they made the time to educate me on all the different items.
Great service and great knowledge!!!
Excellent customer service and great employees.
From my recent visit to the store I was greeted enthusiastically by Seamus who quickly sorted out my repair needs and then explained a few other items I took an interest in and purchased. The other staff were friendly and engaging and from what I could see there was a nice range of bikes gear and accessories . I'll be visiting again for any of my bike needs and appreciate the friendly enthusiastic personal service and atmosphere of the store .
Great range of products and great service