Customer Testimonials
Customer service
Great service
Very knowledgeable and approachable. Bike always is ready quite promptly and feels great every time trekking work on it.
Sales person was unreal. Very professional and informative. Helped with everything required
Good range of products and friendly service
prompt service
Products are excellent and the service at Burleigh is exceptional: friendly and efficient, and much appreciated.
Travis is just the best mechanic on bikes ever
All the staff are really happy and helpful. They explain everything that is to be done to my bike clearly and concisely. I will most definitely be back.
Great service and very prompt, fixed the issue with my wheel while I waited. Great job.
Very Good Service
The gentleman who served me in store at Trek Rockhampton was very polite and extra helpful fixing my broken bike chain on the spot.
Quality products at a good price point.
Nice and good customer service by Stuart and Garry thx
Great service and knowledge from Benjamin and follow up to a technical enquiry from Jayden after an initial visit to the store to look at options for my old Trek which didn't inspire me to the point I went and spoke to Specialized around the corner.
The guy there (Joe) was very professional and it was difficult telling him I wouldn't be buying his bike/
Trek got my business again (Trek #4) after I contacted Trek in Wisconsin where Corey was excellent with his help and recognition of my issues/loyalty.
I still wish you would promote and do a one off run of the IsoZone component where 8.5DS owners pre-ordered/paid for the item as that would generate a lot of goodwill with no risk to Trek.
Fantastic service
great service, guys always remember me and my bike, listen and respond to my needs. really great bike shop!
Hi, this is First name removed. I recently got the Trek Marlin 5 Gen 3 and accidentally contaminated both disc brakes after putting wd 40 on them, so I took it to Trek Pakenham where they fixed everything completely free of charge and even helped install a new light I’d bought for the bike. I just want to say a big thank you to Stuart and Wolf for fixing my bike and for the amazing goodwill. I would highly recommend Trek Pakenham to anyone getting their first mountain bike, whether you’re after a smooth, luxury ride or you’re a more experienced rider looking at full-suspension bikes, which I’m hoping to get in the future. Thank you to Trek for my first ever truly good bike, and hopefully anyone who reads this ends up getting their dream Trek too.
Friendly and knowledgeable team
The very first time I walked into the store 2 years ago to buy a MTB the staff were so helpful and that is still the same
Great customer service,very helpful
Service and support is exceptional, knowledge and the ability to go above and beyond to help is wonderful
Friendly and professional service
Excellent staff who know their stuff
Great customer service
Good customer service
Very happy with the service, Jackson fixed a derailed problem with the chain coming off in low gear.
Friendly and professional service.
Good service and consultation
Friendly and professional.Always a feel good visit.