Customer Testimonials
The staff at Trek Pakenham are very helpful and give great service! Went out of there way to get the parts I requested, thanks guys thumbs up😀
Service and attitude was excellent
Friendly small problems taken care of straight away and helpful advice
Good products and friendly staff
Always helpful and a good range of quality products. That's why I shop at Trek Warrawong whenever they have what I'm after.
The gentleman who served me was quick and replaced my tyre tube straight away and removed all the double gees from my tyre to prevent further punctures.
On my 3rd trek bike and have all been great but the big difference is the service at the Trek shop in Phillip in Canberra both Dan & Duncan go above and beyond to help you out , no question is laughed at and everything is explained in an easy going manner
Friendly staff
Friendly staff and always helpful
Excellent service
Daniel from the Fyshwick (ACT) store helped me to purchase my first eBike. He asked a lot of questions about what cycling experience I had, knowledge of eBikes, how I would use it etc. He then discussed a number of options with me - in terms that a newbie could understand.
He was very parient as I considered my purchase for about 2 months before diving in and purchasing the Checkpoint grabel eBike.
He set me up to make sure the bike had the right fit (subsequently had to change over the handlebar stem).
I did not receive service like this anywhere else while looking for an eBike. It was the service that got me over the line.
Range for front lights was limited on the day I came in, but the quality of the products meant that I could get a suitable alternate.
great customer service from staff at Bennetts Green shop
always a very high standard!
Very helpful from the time you enter the shop
Helpful staff take time explain the bicycle technology
Very friendly? Knowledgeable,professional
Great bikes, obvs, and people there are SO knowledgable and helpful, without making you feel pressured. They truly know and love their stuff and that’s a huge help if you aren’t 100% sure what you need or want - they took the time to ask what/how I wanted with a new bike and to explain what was going to be great (and it is!) without ever making me feel like I was out of my class (which I am, but getting there!!!!). Massive thanks for their guidance and patience….
The staff are always helpful and super friendly
Great service, communication, and cost.
Friendly and knowledgeable mechanic
Friendly and knowledgeable staff
Had exactly what I was after. Quick and efficient service. In and out in 5 minutes.
You were open for business when I needed you.
Trek Carindale continue to be my fav bike store in all of Queensland. Every time I visit the store the service from the team is exceptional. Store manager Adrian runs a great team - they're always responsive, quick with good advice, and generally so friendly and down to earth.
Head mechanic Tris is brilliant - he takes an active interest in how I'm riding, what I want to achieve and always has phenomenal tid bits of advice to help me enjoy my Trek bike experience.
Keep up the great work team...
Excellent Service!
Always good friendly service.
A variety of good products
:)
Staff are always willing to help.
We were so well looked after by the gentleman (sorry I forgot to get your name) who served us. My three boys were pulling out bikes, riding them around and he was more than happy for them to be doing so. He serviced their bikes so fast and even cleaned them up for us. Excellent customer service and knowledge.
Thank you again.