Customer Testimonials
great service
Adrian and Ethan were both professional, knowledgeable and genuine in their support. I’m very happy with my purchase.
Andrew who helped us was friendly knowledgable and was contagously enthusiastic , all round it was a great experience
Definitely a 10 - Roland is like Google… no question he can’t answer.
Professional service - no issues.
Exceptional Service from Cilla!
I had an amazing experience at Trek Majura Park, Cilla was incredibly helpful, knowledgeable, and I really enjoyed meeting her. ☺️
The team all looked after me and provided expert advice on my bike fitting for a new TREK Madone.
Cilla goes above and beyond to make sure you are looked after. Her customer service is amazing,
Thank you Cilla
Debbie ☺️
The service was great. Talking through the issues and worked on getting the results I wanted.
Always helpful and recommend the best options at a good financial cost
high quality products available, well defined services
Fantastic customer service from Tim
Great service
Excellent service and great staff. They are very friendly and helpful
Best bike store in Melbourne
Excellent customer service
Prompt efficient friendly
Very good service - knowledge, patience, flexibility (i.e. I could bring in some parts I had at home for the service) and good discussion of what was needed and why. It did cost a premium but it was a comprehensive and required service on a bike that had tens of thousands of km under the belt.
The team were extremely helpful, wealth of knowledge and accommodating in what one needed doing.
Friendly and knowledgeable staff
Friendly and prompt service.
Perry was so nice and made getting my first bike in Australia such a fun experience. He really cared about recommending a bike that suited my needs. I needed something light but also easy to ride.
I absolutely love my new Trek, thanks Perry! :)
Also, Trek has bikes in such nice colours :)
The team at Trek Mooloolaba is professional and the service is amazing. My bike was assembled as soon as it arrived and I am very happy with the quality and attention to detail. I can highly recommend to purchase a bike or accessories from them because they care about their customers.
The quality and variety was good.
The staff services was excellent.
Awesome product (Trek Roscco)great sales communication with lots of extra info.
Trek bikes are well made with reliable parts and service.
Nathan is very smart personable and knowledgeable. I shipped my bike from Perth and he tweaked a few aspects of the reassembly I had not done correctly. He showed me some good rides and invited me for the Thursday spin. A good welcome to Melbourne!
very good service
McKenzie. This girl needs to be at the top. Probably one of the greatest customer service interactions I have had. And I've lived all over Australia. Engaging, problem solving ability, willing to help, sense of humour, and all while smiling. Give the girl a raise. She's an asset!
Service was very good and helpful, product was a high quality.
Thank you for providing me the opportunity to provide feedback.
Yesterday I traveled from Nannup to Perth to view the new Trek Domane.
Visited one Trek store and was told a price of $9999.99 for the Trek Domane SLR 7 Gen 5.
Later in the day I was aware another Trek Store had the new Domane in a size M/L.
Drove to that store to see if I could do a test ride on the Domane M/L.
At the store staff put some pedals on the Domane M/L and the size felt correct.
When I enquired about the price of the Trek Domane SLR 7 Gen 5 the price was $14499.99.
Unfortunately it was too late in the day to go back to the first Trek shop I visited and purchase the bike.
I then proceeded to drive from Perth back to Nannup.
Alban provided excellent advice and customer service.