Customer Testimonials
Excellent service
Friendly staff
Very helpful and lovely staff. Definitely recommend it
Friendly, knowledgeable staff.
They ride and will give you honest info based on experience.
Quality product, really good customer service
The Carnegie store was able to schedule my bike service quickly. Very good communication throughout. Excellent service and parts installation.
Excellent bike service, done in under half a day, my bike rides like it is brand new.
Staff member Karens (may have been Helen) product knowledge was very good and gave me confidence I was buying the best product for my needs. The product works very well.
Awesome bike and great service from Pakenham
The service is always impeccable!
I’ve been visiting Trek Bicycle Store Burleigh for close to 2 years now, and the service has consistently been outstanding. Whether it’s servicing or repairs on our time trial bike, mountain bikes or road bikes, the team always delivers at a very high level.
Joel, Kev and Piero are exceptional—friendly, knowledgeable and genuinely focused on helping. Nothing is ever a problem for them. They take a solution-driven approach to everything and consistently go above and beyond to make sure the job is done right.
What really stands out is their strong customer focus. They take the time to understand your needs, explain options clearly, and ensure the end result exceeds expectations every time. You never feel rushed—just supported by a team that truly cares about getting the best outcome.
It’s rare to find a store that combines technical expertise with this level of service and consistency. I wouldn’t go anywhere else and highly recommend Trek Burleigh to anyone serious about their bikes.
Name removed - Robbo
JPR Enterprises Pty Ltd
Good to be looked after by the same people that built your bike
Friendly and knowledgeable staff. Range of products.
Great guys to deal with. and very helpful 👍
Product are good. Customer service is amazing.
Terrific response and a cost effective solution. Couldnt be happier
Thanks
Quality service and products
Always the very best of advice and support
Staff are friendly and knowledgeable, and always helpful finding bike parts etc.
The most friendly team ever. Always take good care of me. Shout out to Jo and Carter
Great Bikes, even better service
Staff are good & helpful.
Always a friendly greeting
Very professional service
GREAT SERVICE
Very helpful in choosing a bike. After the order was placed it only took a few days for pick up.
A thorough look over and service of the bike as well as the couple of issues I noticed myself. And so clean!
Quick friendly and attentive service. In particular walk in tube replacement.
Quick and friendly
Fantastic service and approach to problems. Would definitely recommend.
Fun store layout and amazing staff.