Customer Testimonials
I always receive excellent service from the team at Trek Woolloongabba, and it's often to sort out last minute "emergencies". They also have a good nutrition range.
Excellent service, very knowledgeable staff, friendly and helpful.
Ever friendly service, knowledgeable and helpful.
Understood the issue with my drive train and were able to fix it.
The fantastic team at Trek Hoppers Crossing made me feel very welcome. My bike was serviced expertly and I appreciated the excellent communication and customer service.
Friendly helpful service and advice
Honestly the best and most consistently excellent customer service I’ve experienced in recent memory in Gold Coast, and anywhere in Australia at all actually
Staff were friendly and helped me get what I needed.
Very helpful staff, responsive and very professional. I dropped off my bike without a booking and had it back in two days. The bike looks and feels like a new bike, best service it has had for a while.
Quick and effective.
Very friendly and helpful staff
The guys at Trek Pakenham are always friendly and helpful. They communicate their ideas well and ensure that I know more about my bike when I leave.
Rob at Trek Brunswick east was awesome. I am doing a charity bike ride:
https://gilbomullet-3wavlrnp.manus.space/
When buying my first new bike, I went to all of the bikes shops on Clarence St in Sydney and gave each of them my brief for a new bike. Through that process, I understood what the differences were between each of the options based on my budget, but it was the service and the people made the difference and made me want to have a Trek for my first bike. A big shout out to Edreece who was the original team member who helped quote up the bike, organise a test ride and also followed up to check in, but not in a pushy sales kind of way. Andy was also super helpful when I came in for. the test ride and adjusted the fit after I came back the first time saying It wasn't right. So why not a 10? From my experience, I walked in a few times and wasn't able to catch the eye of anyone, so having an earlier acknowledgment of being in the store would make this a 10.
Kev looked after me with a new bike, great service 👌
Great pwrsonalised service and good selection.
Great service
Looked up exactly what I needed and was a a terrific price
Every staff member are friendly and helpful
Wide range of bikes and spares, most impressed with the friendly service I received from a true cyclist and a professional gentleman. I will be back and going forward I will be recommending your shop to all my grey nomads.
Thank you for a great experience.
The bicycle repair and service was done as per discussion. Staff very friendly and knowledgeable.
Great service and knowledge of all things related to cycling and the products associated with the TREK brand.
Great products, trusted name, good bikes
Excellent service and quality advice. Fixed my bike quickly and cheaply with high quality
The guy that helped me in the shop was great, very helpful.
Good, friendly customer service.
Even they are busy all effort is made to get you back on your bike.
Really Good! Best Bike Shop in Gold Coast!
Trek in Bruswick have a great service team
The team were fantastic and were so kind to find the time to build the bike while we waited.
Friendly, prompt and professional service at your Clarence street store.