Customer Testimonials
Always friendly, helpful staff
The service was completed promptly. The staff stayed behind to wait for me to collect my bike after business hours.
Great customer service
Great quality and service
Friendly and very helpful service.
Trek team was very friendly, didn't overpriced and worked really fast!
Efficiency and friendly
Friendly and customer service is great. Brought my bike from there and always taken back there.
Service was great, knowledgeable and fast
Staff are out standing
Every interaction has always been a great customer service experience
Great to be able to reserve a bike online before heading into the store. Steve was super helpful explaining the features of my new bike, and went out of his way to make sure components were sent to my home address for my convenience, much appreciated!
Service is exceptional. Had a warranty issue and was dealt with very professionally. Thankyou
Knowledgeable and friendly staff.
Very friendly and quick service.
Great service and friendly staff
the service was fantastic, quick and affordable
Clear explanation of what was going to be done when I dropped the bike off and explanation of what was done when picking the bike up. My bike service site of choice.
Very helpful and quick to action
friendly and caring staff.
Great bike mechanics and considerate service
The team a trek have always been helpful to me and on 2 separate occasions they have done minor work on my bike for free
Great service and and knowledgeable local bike store
Knowledgeable and they take the time to listen to your needs. They ensure you are 100% sorted before leaving the shop. Not pushy.
Friendly and efficient
Had a great experience with Trek servicing. I went with the Level 2 service for my bike and level 1 for my son’s bike, and the whole process was smooth and efficient. The team identified that one of the tyres needed replacing and took care of it without any hassle.
What really stood out was the quick turnaround — both bikes were serviced and ready on the same day, which was very convenient. Overall, professional service, clear communication, and quality workmanship. Would definitely recommend.
The team in store were very knowledgeable and helpful
Staff excellent!
Dealing with the manager Matt , and Tom , both great people and knew their products and friendly , real people, great to deal with..
Every thing... friendly, welcoming staff.
Great product... stand behind guarantee by upgrading new SL 5 to SL 7 within the 30 days trial time. Correcting the previous 100 mm stem of no show buyer to the more appropriate 80 mm stem required for M size gravel bike 👍🚴