Customer Testimonials
The crew at this store is highly knowledgeable and helpful.
Trek products are gold standard and the quality speaks for itself.
Great service, nice bike. What more do you want?
Good quality and robust products.
My son and I arrived just ten minutes before the closing time. I appreciate the service provided and will highly recommend it. Thank you.
I came in Friday to see if the team could do a "on-the-spot" repair of my sticky front disc brakes. The team were very friendly, and after a few questions they identified a couple of additional issues to fix.
I was super impressed at how quickly they turned around my bike - they gave it a tub, waxed the chain, and sorted out the cantankerous SRAM gear change issue.
These guys are why I'm very brand loyal to Trek - they're a really super engaged crew, they came across as genuine, down to earth, bike nerds...
I live in Brisbane so I won't get to visit this team that often - but if you're in the Burleigh/bottom of the GC area - these guys are worth a visit...
Excellent quality e-bikes at very competitive prices. Also, far superior after purchase service to most other bike retailers.
Great service and advice from Clinton. Would recommend and would definitely shop here again. Thanks
Great staff and excellent service.
Friendly and knowledgeable staff
Knowledgeable and helpful
We just had our bikes serviced by Trek Pakenham, wasn't sure what they needed but ended up being just a level 1 service, so not oversold on a service we didn't need. Bought new helmets as well and they gave us a discount. Friendly and helpful staff. Looking forward to getting back into riding. :)
Excellent customer service
Advice when needed
Excellent service & text message updates were well received.
Technician did great job on short notice. Thank you
Great service and good communication.
The bike was ready for pick up within a day or two from placing the order online.
The guys in the store on the weekend were very helpful.
Love the team at Trek Turramrra, super helpful and knowledgeable! Got the bike I had been looking for on layby, let me test it out, porvided advice and guidance. Tatiana in particular was great!
The only reason it is not 10/10 is that Trek aftermarket products are really pricey, which put me off buying them, but the bike is great.
Professional and friendly staff
Good range good quality.
Great service, knowledgeable and friendly staff
The team knew what there stuff, cared about me and my request and were professional.
Great service always
Great service at the end of a long day!
Thank you for your kind and quick service.
Great products that work and awesome people
Great quality, great service
Love the products, always have everything i need or are willing to order in if its something unusual. I would like to see a kids clothing range .
Service is 10/10 .
Great team thats always trying to help in the best way and find the best options for your situation.
The service is the reason I keep buying bikes here.
Friendly staff, good communication and reasonable prices. Thanks
Helpful and friendly