Customer Testimonials
James was very helpful and friendly. Needed help with my tyre and had it sorted almost straight away. I am very thankful will defo be coming back if I need any new repairs
Great service and products
Friendly helpful staff and good products
Excellent customer service, very welcoming / friendly & helpful team.
Always very friendly, knowledgeable and super efficient. Lucky to have HFTH in Dorking
Service was first class. Very efficient and knowledgeable and Steve is an all round nice fella. And the bike fit is very comprehensive. I would highly recommend there service if your in the market for a bike. I will return to that shop again. Regards First name removed.
The level of service and customer care is fantastic at Trek Shrewsbury
I am so pleased with my bike since C and N Cycles did a service, it’s like having a new bike back. I should add it’s well used and eight years old.
Many thanks
An always incredibly helpful team
The staff were all so so welcoming and supportive. Spending time with me to discuss the bike, the technology and helping me with basics as it's my first road bike. They even took me upstairs onto the roller to set up for me which was a great help.
Genuinely some of the best service I've had from any store.
Unbiased advice and recommendations without overselling and no pressure to buy.
Jenni super helpful when I ordered the electronic pump
Servicing - helpful, knowledgeable staff, good communication.
Staff always very helpful and knowledgeable
Feel like they want to help and do the right thing, not just sell you something.
Great team and great service!
Friendly service, knowledgeable and they really take time to make you feel like you’re the only person in the shop. Outstanding!
Laura was great from start to finish. So much detail for my bike fit.
Love my Pinarello.
Very friendly
Highly recommend
Friendly,Efficient, knowledgeable.
Great range of products
Great service and staff
I attended the Skills for the Home Mechanic Workshop in Novemeber '25. A really worth-while investment - learnt loads in a very friendly and relaxed environment - the bottom bracket no longer holds any mystery! Got the bike all back together again in time, and came away with a load of "Dave's Top Tips"! Would thoroughly recommend this workshop. Tim
I was looking for a bicycle for local commuting. The team provided exceptional service and assistance. Ultimately, I purchased an e-bike during a promotional event that perfectly met my requirements. Regarding accessories, I received valuable guidance and suggestions for items such as a lock, helmet, and storage solutions. While I initially considered a basket, I opted for a pannier bag instead. The bicycle also came equipped with integrated lights, a lock, and a bell, which was an unexpected benefit.
As a result, I will not hesitate to utilise their services and advice in the future when required.
Very friendly staff and skilled people
I had a problem with my electronic shifters having changed the batteries. Made a phone call late Friday afternoon, turned up first thing the next morning with the mechanic texting me an hour later with the issue resolved and the bike ready for collection.
Fast, professional, knowledgeable and friendly.
Thank you
First name removed
Brilliant service. Friendly. Knowledgeable and gave excellent advice!
Grate service,fantastic set of lads, the manager Rick is very helpful, nothing seems to be a problem .
Great service.
Great service, easy pick up.
Well stocked friendly an knowledgeable local bike shop
Professional and enthusiastic. Work done in workshop is of a high standard
Professional and friendly service