Customer Testimonials
First class service as always
Excellent customer service when collecting my this week. Full overview of my Scott gravel bike and the six week service check.
My only gripe is the 30 minute parking at Stevely. I assumed it was free behind Wheelbase?.
You had everything I was looking for, offered help and great advice as always
Really blown away from the absolutely fantastic help that Trek Poole have given me since I bought my bikes there.
Great advice, great customer service and lovely people. Mega!!!!
Friendly helpful staff good variety of products
Had the product in stock - really happy as I need it to maintain my bikes.
I have interacted with 3 of the staff members on 3 visits to the store. All lovely, serviced and repaired a kids bike for me. Also bought a bike helmet for my son while I was in and the guy couldn't have been more helpful. Will definitely be back.
Fast efficient service, parts arrived exactly as said on web site
Very helpful & made a young boy very happy……thank you 😀
Amazing customer service and expertise
Great service-Professional, knowledgeable and understanding, from Chris, Dawid, Suresh and the workshop Team.
My bike had a warranty issue and the Warranty Team, Kyle and Malcolm, were also great. Again, very professional, knowledgeable and understanding.
Thank you!
Smooth transaction, great advice and service all along. Thanks!
Its not just about excellent products and high quality service but also promoting enthusiasm for cycling.
Honest friendly service, professional advice - and quality products . Thank you . First name removed
Personal service and sound, sensible advice about maintaining our bikes
Very knowledgeable, approachable staff. I've bought 2 bikes at Cookson Cycles and delighted with them both.
Brompton bikes parts and service now available. Excellent service for the part I needed.
The staff listen and their Knowledge goves confidence in that you’re buying the correct stuff
Very friendly chatty staff always at hand and happy to share information
Friendly staff. Good product. Great days cycling
Bike Service / repair of free hub
Very happy with the quality of the work completed
Good quality bikes.
Helpfull staff & paying attention to safety
Very nice area, well maintained and signs to ensure you can follow the right tracks.
And a lot of good rides and places for hiking
Great service
Very helpful and professional. Longest part of the job was waiting for the delivery from their supplier but their own turn around on the wheel fix was within the day. Good stuff. Would recommend.
Good service. Convenient for Saltern Way. Basic rental ebike did the job, but overpriced for what it is. Should really be geared and have a pannier or basket or at least a pannier rack.
Tailored help and advice from Sam who understood exactly what I was trying to find in the right e-bike.
James and the team are always friendly, helpful and provide an excellent service.
Very fast and friendly turn around. Delivered within 2 days of ordering.
Very good and friendly
Kept me informed regarding order processing and added a personal touch by telephoning me. Rare to get that these days. Cheers 👌