Customer Testimonials
Picked up my new bike yesterday. Really pleased with the service. Its my 3rd bike from Wheelbase and they have always been great with competitive prices. I have attend 3 demo weekends and I see them more of a cycle family than a shop. With definitely purchase another bike from them again
The team provided exceptional assistance and communicated each step of the process thoroughly.
trek bikes and free service
Customer service and care top class, txt when done and reasonable price!
The guys in store were very helpful and knowledgeable. There was a good choice of bikes in store and it was all a very easy and pleasant experience.
Kept me informed about costs etc whilst bike was in for service & was all done in a day
All staff are friendly, enthusiastic, approachable & understanding. All are knowledgeable without being patronising.
Very helpful and we got a bargain.
Excellent knowledge and service - very approachable and understanding. I felt in good hands and looked after. Thank you
Anthony was great at dealing with the getting the bike ready and was open and transparent throughout. Exactly what you want from an independent shop and I recommend Richmond Cycles to all my friends. Thank you so much.
Excellent service as always
Thank you for taking my battered Boardman in.
The new handlebar tape has been beautifully put on - a work of art.
I also appreciate that you aligned the tyre valves symmetrically when you fitted the new wheels to match the tyre logos - always helpful!
Thank you for flagging up my wheel rims which I knew were shot. Thanks to you I have a new economical pair of wheels which will do very nicely for this bike which I use for travelling and winter riding.
Highly recommend Maison du Vélo
Always a friendly voice on the phone. Great knowledge and always happy share that with you.
Recommended the replacement part I needed had it in stock and ready to collect.
Excellent bukes and super friendly
Friendly service and super quick. Would recommend.
Excellent customer service from Rob, really took the time to show me everything I wanted to know about Brompton bikes
Great service on my recent purchase
Friendly!
Simple efficient friendly
Hi Guys, thanks for fixing my rear wheel, It's great to have you guys in Loughborough and I wish you continued success, cheers, First name removed A
Always great service from the store, nothing is too much for them with advice and support.
Helpful knowledgeable staff. The Lifetime free servicing is good also
I had a bike fit with Nas, it was amazing. He immediately started to find the issues with my fit and started to correct them at the end of the session he had been able to not only find the problems with my fit but also my body instabilities and provided me with stretches to help with my body symmetry. It was a great experience and has left me with confidence in my bike fit that I had been lacking.
Big Bear Bikes are always promoting and seeking new lines. I love visiting t see what they have in.
Love our e-bikes, mine is carbon framed so nice & light for me to manage, electronic gear change & adjustable seat.
Edinburgh Trek shop is local, staff are brilliant - friendly, knowledgeable & always willing to help. Great customer service!
Helpful staff and excellent products
The service I received from initial telephone enquiry, to placing order to collecting my new bike was nothing short of exemplary.
The staff were, without exception, polite, friendly, knowledgeable and helpful.
The gentleman who handed my bike over was especially helpful, setting up my suspension and explaining everything about my bike with knowledge and enthusiasm.
I would definitely recommend Wheelbase to all my friends and family, and I will definitely be back!
Great service, friendly staff, high quality workmanship. Happy customer for eight years
Great personalised service ensuring the correct fit and advising on the most suitable bike for my needs whilst remaining mindful of budget.
Nice bike, good price l, great service