Customer Testimonials
Great service - thank you
Superb experience and guidance provided by Will. I actually ordered through a different store as it came to light that I had a relative working elsewhere (that I didn't know when I went into to trial a bike!). There was an issue with the bike on delivery, and Trek Shrewsbury then took charge and have offered an incredible sales experience from start to finish. Will is an asset to Trek & to cycling in Shrewsbury. Thanks!
Empathy with the customer, well stocked, helpful rather than pushy
Really helpful, knowledgable, and friendly service from Luke. Would highly recommend Wheelbase.
Just been over the moors following replacement of the chain and cassette. Gears set up perfectly . Excellent work for very fair price, thank you.
Really helpful through every stage of the process of purchasing the bike through the cycle to work scheme
Expert and friendly advice. Prices are very competitive and the knowledge and personal service you get from a local bike shop is worth every penny.
The team at ilkley were brilliant Theo was very attentive and set up my sons new back up for him
Great service and staff, i would highly recommend this shop if in the market for a new bike
Great service
The must helpful, friendly and knowledgeable staff
Lovely bikes and gear
Very informative and knowledgeable regards the bike I’ve purchased. Friendly staff, Would highly recommend.
I’ve had several different bikes over the years but always go back to Trek.
I love the build quality and ride.
I also like the people at Bicester
Experienced staff who treat you like a valued customer. Good technical capabilities.
Bikes may appear to focus on the serious high end cycling enthusiast. However, I am at the very polar opposite end of that scale and yet they took great time and trouble to assist me. Very helpful!
Great bikes great service
Very friendly and helpful service, my son is happy with his helmet!
Your team are really friendly and helpful, offering great advice on the fantastic range of bikes to choose from!
I had a problem with my dynamo lights and computer.
I phoned on Sat. 5th Sept. 2026 at 9.05am, looking to book the bike in for repair. John said bring it in and it would be looked at.
9.15 I arrived. He not only looked at the bike on the spot, but repaired the loose wiring, then. sorted the computer and I was on my way at 9.30!
Exceptional customer service!
Very friendly, helpful and informative staff.
Excellent and friendly service and good value for money. A great family run business
Never had such good service staff are first class
Staff are always very helpful and professional
The staff were extremely helpful and friendly when I had an issue with my bike whilst on holiday. They ensured everything was sorted within the limited timeframe (weekend) I had. Highly recommended, thank you all.
Always friendly and helpful
Amazing services
Very professional, efficient and a lovely team.
Staff are amazing all ways helpful and happy good people and thay know what there talking about and no crap like up selling they help you when or if thay can I'm really happy with them
Just a great business with great people. Everything you need and with sound advice. They also have excellent knowledge, and patience with my son who has endless questions on bikes and where to ride them in a particularly aggressive manor. Would highly recommend.
Knowledgeable staff member who found the right shoes and took trouble and time to make sure they fit
Great they had the Avinox charger in stock, prompt delivery and well packaged