Customer Testimonials
stock always on site
Friendly and very helpful service
Informative and not too patronising.
Speed of response to order placement and dispatch time, great prices for quality items.
Excellent service once again from the team at Saddle Safari. I’ve been buying from these guys for about 20 years - recommended.
Very friendly staff, good communication.
Knowledgeable.
Very good service told us about the bikes showed us the bargains of the week good job
Modern, fresh, friendly
There's a great range of products covering everything bike-related. As people with limited knowledge of bikes, what stood out for me most was the friendly, honest service from the staff.
the team were clearly extremely knowledgeable and offered sound, trustworthy advice and support. We never felt any pressure to buy, which made the whole experience very comfortable, positive and enjoyable.
Great range of bikes very friendly informative staff. Dan was a great help explaining the different set ups on the bikes we were looking at . Only went to buy one E bike but bought two instead very happy with the service.
Grest service with knowledgeable staff
All staff are super friendly and extremely helpful. They really take the time to give me the best support/advice to keep me cycling even with my disability.
Staff were extremely helpful and knowledgeable. Just very relaxed and non-pressurising into the sale. Just generally a warm and friendly atmosphere. Will definitely be back.
You offered the best price I could find online for what I needed.
Customer service was very good. There was plenty of time to ask questions about the bikes and an opportunity to try out different models. The information about serving was very clear and I felt that I could call back at anytime to sort out potential problems if they arose.
Very helpful and knowledgeable and excellent service too
A great variety of high spec, affordable bikes and accessories that are presented and maintained to a very high standard, the team are very knowledgeable and provide an excellent service.
Staff extremely helpful
Very helpful
Ben, is brilliant. He understands what I need. His knowledge about cycling and bike set ups is second to none.
Extremely helpful staff. Who go the extra mile to assist.
Once again an excellent service given by the guys and girls each willing to give their advice and share their experiences with you when you walk through their door. Thank you
Friendly helpful staff
I called prior to our visit for items to be added to my son’s bike. The lady on the phone was super helpful and knew exactly what I needed to do and was able to provide me a quote.
We attended the shop the same day, to be greeted by a super helpful guy who explained everything to my son and booked the bike in.
When we collected it the lady chatted to my son about his bike, and was so complimentary of the alterations he had made that he came out of the store beaming - we couldn’t have asked for a better service/experience.
Friendly helpful staff. Got a repair done and purchased some gloves. Reasonable prices
I called because the price online was the best I'd seen, and wanted clarity on delivery times leading upto Christmas. The man that answered the call, processed my order efficiently, was engaging, and made the process easy.
The bike arrived really well packed, and I found some Christmas presents at the bottom of the box. I'm over the moon.
Staff were very friendly and helpful. They discussed our needs and recommended certain bikes.
The bike was amazing that we brought and the service that we received was brilliant and very helpful
The guys are always helpful
So I turned up yesterday to the Trek Bath store to purchase myself my first full suspension E bike. Upon arrival Iain greeted me and came across as a really friendly bloke, we then talked about the options in bikes and all extra add ons I can have. I then met the boss man Phil who is another great bloke and also very friendly, two people who really bring the store to life.
So after deciding on my Trek Fuel + Ex, Ian took the extra time for me running through the set up and the pressures etc so it is all ready for me to go, he even went as far as to install my bike pump to the bike for me.
All in all it was a 10/10 experience and the customer service within that store is some of the best I’ve experienced. I can’t wait to go back and service my bike for a chit chat
Well done Phil, Ian & the team @ Trek Bath