Customer Testimonials
Phoned to deal with a recall on my bike. They manage to fit me in that morning & did the recall together with first service and fitted an inline barrel adjuster to enable gear tweaking while riding.
All good and completed in a timely manner. All round great service.
very friendly and helpful staff
After contacting store brought my defective Orbea gain ebike in for an assessment. Dealt with quickly and professionally. Left bike and contacted following day to be informed bike needed new battery. Being above my financial means decided to get the hub motor replaced with normal wheel and remove electrics. Undertaken by John I collected the bike and parts. Very happy. Everyone I had contact with were professional and above all very friendly. Many thanks, Ron
Excellent service. Greta communication.
All round very good service from the various people I dealt with!
My order went smoothly from start to finish thank you
Great customer service
Friendly and helpful
Good options by smaller newer brands
The staff are very friendly and knowledgeable
Friendly staff and a good technician with a great range of cycling essentials
Great service from people who know their bikes
Always well stocked with reputable brands. Services and staff are always on point, polite and friendly.
Good customer service, easy to talk to. Good knowledge of products.
Consistent, Reliable, Expert, Helpful, Go the extra mile.
Very friendly, knowledgeable and efficient staff. They were all so helpful and sorted out the problem with my bike very quickly and at a very reasonable price. I would highly recommend them.
Very appreciative of Wheelbase for getting us the bike we wanted for our son’s birthday.
As bike was out of stock following our order, they sourced us the current model and agreed the same price. They then communicated with us when it wasn’t going to arrive in time and offered an alternative colour so that we could have the bike by the big day.
Excellent customer service. Thank you Wheelbase, we’ll be coming to you for our biking requirements from now on!
What a super local bike shop. I've bought all my three children's bikes from here over the last decade as they've grown to currently 5, 8 and 15 years old. I've also bought my own road bikes from here and get them all serviced here. Why? a local business, with local trusted staff, excellent knowledge and advice. It will also be your child's first sense of freedom and ownership, so why would you ever buy something as important and personal as this from an invisible online retailer? For me, showing my kids that items set up correctly, treated well, serviced and tweaked regularly is part of the magic. They also learn along the way, see great people doing a good job and enjoy the process. Top shop, top people, top service. Christian
Brilliant
I was very impressed with the customer service and general helpfulness of the staff
Very friendly and excellent service
Very efficient, professional, good value and quick service
Great communication and service
Very prompt reply to emails and a friendly in store service from staff.
Is a great brand up to date with all tech, the Shrewsbury store is filled with committed and knowledgable staff all eager to help. Every time I’m in the store they cant do enough to help and assist. The store is always well stocked and well presented. Will definitely shop there again!
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Clean, well presented shop. Friendly staff.
Happy to let my little girl try the different bikes whilst I spoke with staff.
Great products, prices, and service - all round quality and a pleasure to deal with
Local bike shop very knowledgeable, couldn’t be more helpful above and beyond thanks Gary
Efficient, friendly, high quality
A good bunch of lads to deal with