Customer Testimonials
Very helpful, easy to deal with, let my grandson try the bike first.
Everyone in the shop was amazing, from helping us find the right bike to walk us through the bike to work scheme process. They also went above and beyond to find records from when we bought other bikes years ago, were able to provide the serial number for my daughter's bike, which was recently stolen, and honoured the free service offer for two other bikes, despite of us not keeping the purchase receipt. I am impressed with the service, thanks a million!
Very friendly staff, extremely accommodating - forgot to ask his name, but a lovely man wearing a black cap saved the day twice this week with dropper post issues!! Thank You 👌💫
Great selection of bikes available to see and test at the store.
Staff knowledgeable, friendly and helpful, the customer service provided at Big Bear Bikes makes choosing a new bike a very enjoyable experience. Thank you.
Superb service from the lads in the shop 👌👍.
Superb kit stocked ; especially the Cervelo R5 in the window! ..
great bike at a good price and friendly service
Although I had to return my Bike for repair due to a fault with the forks under warranty. The service I received from the staff in the shop was excellent. As the repair of forks would have to be sent away for repair, I requested if there was any chance of a loan bike for a ride I had the next day. I was referred to the store manager Alex, who without hesitation provided me with a loan bike which was very much appreciated. Although the fault was due to mechanical failure I felt the store staff done their best to make me feel a valued customer. Thanks
Fantastic service as always!
A great range for any budget
Very helpful and knowledgeable staff
Absolutely blown away by the team at Trek Bicycle Bracknell.
I recently had my bike upgraded in store and the whole experience was flawless from start to finish. The level of service is on another level. You can tell straight away these guys know their stuff and actually care about getting the best result for you.
The staff are friendly, knowledgeable, and make the whole process feel easy. No pressure, no upselling, just solid advice.
Huge shoutout to Ed for the work on my bike. It’s riding better than ever and feels like a completely different machine.
Great service, really knowledgable helpful staff
Excellent service from Dominic in the Ilkley store. As a relative novice to the world of road bikes, Dominic talked me through electronic braking, etc, expertly. Customer care was first class. From start to finish, from first enquiring about the Cycle to Work scheme to the collection of the bike, Wheelbase have been great. Highly recommended.
Good variety of cycle clothing, parts, servicing and new bikes to keep you coming back
Friendly, knowledgeable staff. Keen to help. Great experience. Can’t recommend highly enough.
Knowledgable, professional, accommodating and friendly.
Dan and the team provide a fist class family type experience. They are great mechanics and their knowledge and advice is second to none, always good to support local businesses.
Keep it up gents.
Very good service and communication.
Excellent fast friendly service. Thanks
Friendly staff p
Good bikes, good staff
Good selection of bikes and kit and the most friendly and helpful staff.
Well trained friendly staff
Great service friendly and helpful
Friendly, knowledgeable, unrushed efficient service, pleased with the work done on my bike, I always return to bikes of Inverness
Great customer service. Big thank you in particular to John, manager, who was super helpful when I had a query months after my purchase. Really really appreciated! Will definitely buy from Trek again in the future & recommend to friends.
Customer service & good options
Excellent customer service, knowledgeable staff
Great customer service at Trek Milton Keynes. Chris was mega, checked my bike over, quick fix on the gears and rear wheel true. Popped for a coffee and before I knew it the bike was ready to collect. Super happy!
Excellent quality and great range of cycling equipment
Bike hire for the e bikes, the staff we’re very informative and helpful