Customer Testimonials
Great customer service! Thank you for the freebies (strap).
Very efficient service.staff very knowledgable and helpful,thank you.
Great quality products. Staff members are amazing. Really helpful with anything. I came in to get my cleats out on and one of the guys gave me a whole lesson on how to clip in and unclip. No question is too silly and everyone is happy to help
Good pricing
The people were very understanding, knowledgable and helpful. I wasn't made to feel like an idiot for not knowing and everything was explained in a way I understood. I was dealt with in a very timely manner and reassured. What a great team.
Good advice and quality mechanics
Lovely warm welcome, friendly staff. Cafe is great and food and coffee is delicious
Very friendly helpful and take time to listen to your needs. A really good selection of bikes and accessories with a range of prices to suit all.
You can even get a coffee and a cake while you wait.
I recently purchased a bike and accessories through the cycle to work scheme. As a newbie to cycling I had lots of questions and the staff at Trek were great, very knowledgeable, and provided clear and helpful guidance. On purchase day the team took time setting up the bike and explaining how all the bits and kit worked.
Everyone is very friendly and helpful
Great service from friendly, knowledgeable and helpful team
Very helpful and polite manner
Very good communication with the store and quick delivery.
Customer care on a personal basis.
Competent friendly staff.
Very Knowledgeable and very helpful.
Hi! I just had a replacement of a rear wheel and disk brake fitted in quickly and competently. Great communication from the technician and friendly advice on how certain other parts might need attention relatively quickly.
It was a good experience. Thank you!
Relaxed and informative
The friendliness and knowledge of the people working there. Choice of cycles and clothing and accessories.
Fast, honest, reasonably priced service, super friendly and very helpful
Very knowledgeable assistance and excellent range of products
Very good price and hopefully quick and easy delivery like my last bike 🚴🏼♀️👍
Brilliant bike shop I have used for over 20 years
Able to describe items clearly , stem bolt specific to my handle bars. Able to provide larger tyre size, couldn't find a closer match on Google.
Moutain mania at Carterton are always very helpful and always do an excellent job on my bikes.
The pesonel that serve me really seem to know their stuff.
Professional service everytime.
Very customer focussed and helpful workshop. Sorted out a running problem with my chain on the day. It's brilliant when you can get something sorted just like that.
Great Trek products and very friendly service willing to do the extra bit like helping out with locks and attaching bags to the Road bike.
Great communication and speedy response
Excellent service from a team who are always keen to help. Thoroughly recommended.