Customer Testimonials
My bike was in for a repair. I was concerned pivot bearings were worn. The shop asked me what approach I wanted them to take towards the repair, as I wanted to bike back sooner rather than later. It was the rear hub bearings that needed changing. Suggested a chain replacement. Automated service notifying me when the bike was ready is good. Turnaround was 3 to 4 days.
Everyone is always very helpful every time I have been in with a variety of problems. Customer service is top notch. Also, this time I bought a bike but I didn't feel under any pressure to buy which makes the shopping experience great.
Good range, helpful staff, cool so
Friendly and very helpful.
Prices reasonable
Trek gave me a free service even though I hadn't bought my bike through them. The gears are running smoother now than when I bought it.
very easy to deal with
Very friendly and practical staff with great knowledge.
Quality
Great customer service throughout from Dan would organised some lovely new bikes for our kids in short notice.
Clear communication and pricing. Friendly staff and great easy location to access.
It's just a great shop! Thanks for your help. Best wishes. Mike Norris
Excellent service
Great shop great staff top products
Straightforward and clear,service
Completed the job very fast to a competitive price.
Staff were very helpfu. Helped source a part i was after for my Orbea rise emtb Part was in stock within a couple of days.
Also had a look around the range bikes they had in the show,, and were happy to help with any questions asked.
Proper job as always!
Elijah was very helpful to us and we appreciated that
Primo did what was needed quickly and well. A great service.
Quick and Easy.
Love the Communication throughout the whole process of getting the bike.
I was able to ride out of the store immediately :)
Fitted me in there and then even though I hadn’t booked anything. Friendly and knowledgeable service. Great coffee and cake!
I liked the service from the firendly lady that served me & the selection of accessories available within the shop.
The employees were very helpful
Everyone is just so helpful but will also engage in conversation to build up a raport with the customer.
Alf's is our go to bike shop
Even when they are very busy, they still have time to talk to you as an equal, and if the team can help/or repair the issue you are having, at the time or on that day, one of them will do their up most to help fix the problem, and they keep you informed. There is a wait of a week or more for big repairs or service, but the team provides a great service and sales.
Good selection , pleasant staff on hand when required , appreciate not having a sales assistant bothering me whilst I browse .
Good price and service. Thanks
I had a fantastic experience buying my new Colnago V5RS from WHEELBASE, Ilkley. From the moment I walked in, Dom were welcoming, knowledgeable, and genuinely passionate about cycling. Dom took the time to explain the differences between the various Colnago models, answered all of my questions in detail, and helped me choose the bike that was the perfect fit for my needs, without any pressure.
The bike was professionally built, thoroughly tested, and handed over in immaculate condition. Theo also took the time to ensure the bike was correctly set up for me and offered helpful advice on maintenance and getting the most out of it.
It’s refreshing to find a local bike shop that combines exceptional customer service with honest and expert advice. I couldn’t be happier with my purchase and the overall experience. I highly recommend Wheelbase to anyone looking for quality bikes, outstanding service, and a team that truly cares about their customers!
Old fashioned personal service, very helpful.
I just wanted to say thank you for the excellent service while I was buying my bike. Everyone was so friendly, helpful, and professional. You took the time to answer all my questions and made the whole experience easy and enjoyable. I really appreciate it and would definitely recommend your store to anyone looking for a bike. Keep up the great work!
Thank You Hubert